Can someone please explain what is happening with my transaction?
I did a transaction in foreign currency few days back. I raised request for cancellation from merchant immediately and merchant refunded the amount in foreign currency within an hour.
I was able to see deduction and refund in INR in unsettled transactions. Refund amount was slightly lesser than debit amount. I assume visa ate up some conversion on both credit and debit.
Next day, both transactions move to settled (usually it settle after 2 days, but this time it took only one day, no idea why). There is additional 3.5% forex charges and gst on debit. No deductions on credit. But there is no reversal of charges either. I read somewhere that sbi reverses forex conversion fee and gst on refund.
Also, this refund was issued within 1 hour of transaction and much before transaction settlement. So, shouldn't it be considered a void transaction without any credit and debit?
Now the last part, there was still one debit transaction in unsettled transaction (remember i did only one debit transaction and i got and entered OTP only once). But there is one debit in settled and one in unsettled. This transaction is still showing up in unsettled even after 5 days
I have no clue what is happening here. Anyone with similar experience?
I did a transaction in foreign currency few days back. I raised request for cancellation from merchant immediately and merchant refunded the amount in foreign currency within an hour.
I was able to see deduction and refund in INR in unsettled transactions. Refund amount was slightly lesser than debit amount. I assume visa ate up some conversion on both credit and debit.
Next day, both transactions move to settled (usually it settle after 2 days, but this time it took only one day, no idea why). There is additional 3.5% forex charges and gst on debit. No deductions on credit. But there is no reversal of charges either. I read somewhere that sbi reverses forex conversion fee and gst on refund.
Also, this refund was issued within 1 hour of transaction and much before transaction settlement. So, shouldn't it be considered a void transaction without any credit and debit?
Now the last part, there was still one debit transaction in unsettled transaction (remember i did only one debit transaction and i got and entered OTP only once). But there is one debit in settled and one in unsettled. This transaction is still showing up in unsettled even after 5 days
I have no clue what is happening here. Anyone with similar experience?
