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SBI reporting wrong balance

cowcoconut

TF Premier
Hey
I used around 80% of my sbi cashback CL 2 months ago. The balance was showing 80k then. I paid it off after that month statement.
But the balance still shows 80k after 2 months. This is bringing my CIBIL score down. What should I do?
 
It reported the same balance on both the months...
CIBIL score has dropped by 50 points. But they don't report any missed payment etc


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