SBI Tata Star card showing 2 cards, Suggestion Needed.

[credit_noob]

Note:Sorry for my bad English
I buy groceries at Tata Star Bazaar with my TCS ID card and I get a 2% cashback. With the card, I also get an additional 3%, making a total of 5% cashback. So, I have taken the SBI Tata Star Card, which has a shared limit with my existing SBI BPCL card.
The problem is my tata star card ending 0252 and on card at bottom as shown on image there are 11 numbers,with card introduction PAPER I found out that it is a membership number. But the problem is 2 cards are showing in my Experian report(one actual card +membership as another credit card(same limit,same date opened,same bank i e sbi card))+ my old card BPCL total 3.
++In CIBIL not even sbi tata star card showing as tatacard.com control that card instead of sbi,[so in sbi app also it not showing anywhere I have to use seperate credentials in tatastar.com to access card] so they don't want to report cibil it's ok.
First month I contacted sbi ivr they said they said one account with 9478 is there but it become inactive.
Second month contracted SBI ivr they said it was showing closed here.
But It still showing as active in Experian
It's been 4 months since card taken
What should I do ?should close the card? So I only lose 1% CB extra

 

[D₹V]

Note:Sorry for my bad English
I buy groceries at Tata Star Bazaar with my TCS ID card and I get a 2% cashback. With the card, I also get an additional 3%, making a total of 5% cashback. So, I have taken the SBI Tata Star Card, which has a shared limit with my existing SBI BPCL card.
The problem is my tata star card ending 0252 and on card at bottom as shown on image there are 11 numbers,with card introduction PAPER I found out that it is a membership number. But the problem is 2 cards are showing in my Experian report(one actual card +membership as another credit card(same limit,same date opened,same bank i e sbi card))+ my old card BPCL total 3.
++In CIBIL not even sbi tata star card showing as tatacard.com control that card instead of sbi,[so in sbi app also it not showing anywhere I have to use seperate credentials in tatastar.com to access card] so they don't want to report cibil it's ok.
First month I contacted sbi ivr they said they said one account with 9478 is there but it become inactive.
Second month contracted SBI ivr they said it was showing closed here.
But It still showing as active in Experian
It's been 4 months since card taken
What should I do ?should close the card? So I only lose 1% CB extra

9478 ending number is only loan/credit account number/customer identification number.

Actual card number is 16 digits.

It is showing twice in experian, that's the problem.

Download full Experian report,

And email here nodalofficer@sbicard.com with all details for removal.

 

[credit_noob]

9478 ending number is only loan/credit account number/customer identification number.

Actual card number is 16 digits.

It is showing twice in experian, that's the problem.

Download full Experian report,

And email here nodalofficer@sbicard.com with all details for removal.

I have sent the same information to the nodal officer. I received an acknowledgment message saying it will be fixed in a few days. I only sent the Experian report.

 

[credit_noob]

I have sent the same information to the nodal officer. I received an acknowledgment message saying it will be fixed in a few days. I only sent the Experian report.

++Today, the CIBIL report also shows 2 new cards + 1 existing BPCL card, totaling 3, but it should be 2. To my surprise, the Tata Star card got reported in CIBIL after 6 months, the first point.

All mistakes in the name, address, office address,mail IDs,everything were corrected like *maagiccc*, the second point.

My badness taken axis(first card)myzone card (salary account moved to axis as I started to hate HDFC for legendary Money Back Plus)on December 2023, it also reported immediately.
Total 3 new accounts were added in a single day and still at 796, not fallen.
Now going to write one more mail to the nodal officer to correct the CIBIL report too.
Special thanks @D₹V

 

[credit_noob]

@D₹V Please check the attachment for the response I received from the nodal officer. I have clearly explained everything to them and I don't understand what to do next.

 

[D₹V]

@D₹V Please check the attachment for the response I received from the nodal officer. I have clearly explained everything to them and I don't understand what to do next.View attachment 41468

As per them, CIBIL information is correct & being reported monthly & timely.

Your card is still active

If you see any error, reply them with screenshot.

BTW, what you wrote them about?

 

[D₹V]

++Today, the CIBIL report also shows 2 new cards + 1 existing BPCL card, totaling 3, but it should be 2. To my surprise, the Tata Star card got reported in CIBIL after 6 months, the first point.

All mistakes in the name, address, office address,mail IDs,everything were corrected like *maagiccc*, the second point.

My badness taken axis(first card)myzone card (salary account moved to axis as I started to hate HDFC for legendary Money Back Plus)on December 2023, it also reported immediately.
Total 3 new accounts were added in a single day and still at 796, not fallen.
Now going to write one more mail to the nodal officer to correct the CIBIL report too.
Special thanks @D₹V

You can mark my above first answer as solution if you wish.

 

[BVCBVC is verified member.]

You can mark my above first answer as solution if you wish.

Done and updated.

 

[credit_noob]

You can mark my above first answer as solution if you wish.

Your first answer is the solution.
But SBI has not acknowledged that. I have taken 2 cards, but both CIBIL and Experian are showing three cards.

 

[credit_noob]

++ nodal officer closed SR without resolution.
Escalated to principal nodal officer.
Waiting for reply.

 

[credit_noob]

As per them, CIBIL information is correct & being reported monthly & timely.

Your card is still active

If you see any error, reply them with screenshot.

BTW, what you wrote them about?

BTW, what you wrote them about?
>>>I have taken 2 cards, but both CIBIL and Experian are showing three cards.

 

[D₹V]

BTW, what you wrote them about?
>>>I have taken 2 cards, but both CIBIL and Experian are showing three cards.

Write them again with proper proof.

 

[D₹V]

Done and updated.

Thanks for moderation.

 

[credit_noob]

Write them again with proper proof.

Thanks
Will go any extent to solve this

 

[D₹V]

Thanks
Will go any extent to solve this

Let's see .

 

[credit_noob]

Let's see .

L3 reply received.
Reply:However, account number ending with XX9478, is your loyalty account of TATA Card.
Now should I fight them(tata cards) for reporting loyalty account as account in credit reports?

 

[D₹V]

L3 reply received.

Now should I fight them(tata cards) for reporting loyalty account as account in credit reports?

Yes, ask it's not a credit/loan account.

Why it is being reported to CICs??

 

[credit_noob]

Yes, ask it's not a credit/loan account.

Why it is being reported to CICs??

i am thinking about closing this card so it close both accounts. and take SBI CASHBACK i already have SBI BPCL. whtat is your opinion?

 

[D₹V]

i am thinking about closing this card so it close both accounts. and take SBI CASHBACK i already have SBI BPCL. whtat is your opinion?

It's your wish bro.
If it's beneficial, you can keep else close.