SBM IndMoney ReKYC

[stech18]

I have created fixed deposit in IndMoney with SBM bank on my mother’s name which is maturing around 27th December. However, got an email from SBM now asking for ReKYC within a month which is not possible for her as she is not keeping well and mostly can’t do Video KYC without anyone’s help which is not allowed. Does anyone know if they will freeze the account if not done within a month? I just want the account activated till 27th.
Else I will have to prematurely withdraw which will incur lot of losses.

 

[stech18]

While it doesn’t mention consequences of not doing it, I am afraid that they will freeze the account.

 

[Dr.Anand456]

I received the same email. Wait for some time and try contacting customer care through the app. They will most likely resolve your issue. I believe it’s not an urgent alert but just a reminder. If you’re uncertain, it’s better to withdraw your money for peace of mind.