Case 1 : The missus applied for SC Ultimate and in the application she mentioned my name as a spouse - she received a call saying her application will be rejected as both our surnames are different, so customer executive asked her to apply after changing surname. My wife blasted on the them and threatened her saying send this same on email and she will take action so they obliged and issued her Ultimate card.
Case 2 : Now I wanted a add-on card so SC being SC had to visit the branch for application, after submitting the application same old story. They said surnames are different so cannot issue add-on card so they want to us to submit marriage certificate or proof else won't be possible.
I have two bank loans, multiple add-on cards among us and married for four years till date no one has asked this.
This is really absurd, we are in 2022 and they still expect wife to change middle and surname. My family is fine with wife not changing her last name.
I really want to know what is the requirement for add-on card, this practice needs to be changed and I want to escalate this to the top.
Any contacts for escalation? @TechnoFino @Subhankar
Case 2 : Now I wanted a add-on card so SC being SC had to visit the branch for application, after submitting the application same old story. They said surnames are different so cannot issue add-on card so they want to us to submit marriage certificate or proof else won't be possible.
I have two bank loans, multiple add-on cards among us and married for four years till date no one has asked this.
This is really absurd, we are in 2022 and they still expect wife to change middle and surname. My family is fine with wife not changing her last name.
I really want to know what is the requirement for add-on card, this practice needs to be changed and I want to escalate this to the top.
Any contacts for escalation? @TechnoFino @Subhankar
