SCB Customer care has become bad in recent times?

[nileshgr]

I've been a SCB customer for about a decade now - initially had salary account with them but later shifted to only credit card (currently Ultimate, had the Titanium for a few years).
For the amount of interactions I had with the customer care - most of it was good.

But of late I'm feeling that the customer care has become bad - particularly after they did not promptly reply to many of my emails related to the EMI charge levied on my account which was caused by paying some few paisa lesser than the bill value.

Anybody else has similar observations?

 

[moneyMaker]

I applied twice for EMT cc. the verification call never comes. I am thinking about filling a compplaint CIBIL to atleast to remove the hard pulls. Prob should go to RBI ombudsman.

 

[bainmebain]

No. They haven't become bad. They clearly have made a decision to become non existent.

Silence is Golden seems ro be their new motto.

 

[moneyMaker]

Silence is Golden seems ro be their new motto.

100%.

that's my expreince as well.

 

[nileshgr]

No. They haven't become bad. They clearly have made a decision to become non existent.

Silence is Golden seems ro be their new motto.

100%.

that's my expreince as well.

Yeah - this appears to be a recent change in the last one year. Earlier they used to promptly respond/call - I had even raised a chargeback last year and it was rightfully refunded to me.