mustaksaklin
TF Neo
Hello
On 11 October 24 I had paid credit card bill through mobikwik pocket UPI and the transaction was successful from mobikwik s end and money got debited from wallet but I received a message from they your payment has failed it would be refunded within 5 days . But after 5 days it was not refunded i compliant to both Bank and mobikwik support team. Bank says we had already refunded the money and mobikwik says payment is successful from our end so contact merchant and give written confirmation from merchant that they have not received the money.After that I continuously contacted both on Twitter and finally on November 6 i received a refund for the payment. I have asked for compensation for delayed refund to mobikwik but they denied by saying we don't have such policy. Now my question is should I compliant to RBI ombudsman on this issue? And suggest a message that i should write to RBI so that I get the best resolution.
On 11 October 24 I had paid credit card bill through mobikwik pocket UPI and the transaction was successful from mobikwik s end and money got debited from wallet but I received a message from they your payment has failed it would be refunded within 5 days . But after 5 days it was not refunded i compliant to both Bank and mobikwik support team. Bank says we had already refunded the money and mobikwik says payment is successful from our end so contact merchant and give written confirmation from merchant that they have not received the money.After that I continuously contacted both on Twitter and finally on November 6 i received a refund for the payment. I have asked for compensation for delayed refund to mobikwik but they denied by saying we don't have such policy. Now my question is should I compliant to RBI ombudsman on this issue? And suggest a message that i should write to RBI so that I get the best resolution.
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