[Surprising] Another good thing about RBL

[dvader]

Hi,

Did RBL had a leadership change???

I made a post last time about how RBL has a smooth and well documented CC network change process. Today going through emails, I found out the following,

Once your credit card application is approved, the following documents are sent over email,

1. Application PDF (password protected, clear and concise)
2. Credit Card specific marketing material (eg shoprite.pdf) detailing benefits and features (Generic, available over internet)
3. Product TnC (Looks Generic, password protected, signed at the end)
4. MITM (generic, password protected, signed at the end)
5. Card Member Aggreement (generic, password protected, signed at the end)
6. Key Facts (Custom, pass protected)

The last document has clearly mentioned that the card is LTF for me along with all the charges ever conceivable for a credit card, clearly and beautifully mentioned. No more chasing customer care to confirm LTF and shit.

Not that other banks don't do it, but it's a bit surprising from RBL.

Note: I didn't go through an agent so can't comment on that but at least you now know whether your agent scammed you.

Attching a screenshot for ref: this is just a small section of the two page doc.

 

[2025]

I have noticed good behaviour and positive response from their branch staff. Atleast better than most other banks.
Though I am not happy with their credit card application management. I have never got any reply after offline verification of a pre approved CC. I also never bother to ask them.

 

[Vasuki]

I have noticed good behaviour and positive response from their branch staff. Atleast better than most other banks.
Though I am not happy with their credit card application management. I have never got any reply after offline verification of a pre approved CC. I also never bother to ask them.

I got credit card in 10 minutes of VKYC 🌝

 

[techstrom007]

They had a leadership change last year in first quarter.. Might be a effect of that. But yes it's good to see banks getting more transparent.

 

[2025]

I got credit card in 10 minutes of VKYC 🌝

I am not happy with their credit card application management. I have never got any reply after offline verification of a pre approved CC. I also never bother to ask them.

I later discovered the possible reason while applying for my 2nd bank account with them. They reduced my salary about 6 times lower than actual. My actual salary possibly getting red flagged. Their Kyc agent not interested in taking salary slip to update profile.

On the other hand their branch staff visit my place to take signatures in the form. He infact has paid and printed my photo to attach it with the account opening form. Small small things together sometime make a huge difference in perception.