Surprisingly super efficient service by Axis Customer Care team....

[RAMESH BABU N]

Despite so many negative posts, I chose to try calling up the Axis Customer care team for closing my Ace card.

In the morning, got an email n SMS, offering MyZone on LTF. As I already have Airtel Visa n LTF Neo RuPay, I wanted to close Ace Visa.

The first level girl took less than 2 minutes to hear my closure request together with MyZone option. Level 2 guy heard me out for 3 minutes n immediately sent the link by SMS for closing Ace Visa n issual of MyZone on LTF basis.

All done in about 5 minutes max.

Vey happy n satisfied with such efficient service.

 

[EverybodyEverybody is verified member.]

Had the same experiece today. They were very professional & Helpful.

 

[Beyond]

Despite so many negative posts, I chose to try calling up the Axis Customer care team for closing my Ace card.

In the morning, got an email n SMS, offering MyZone on LTF. As I already have Airtel Visa n LTF Neo RuPay, I wanted to close Ace Visa.

The first level girl took less than 2 minutes to hear my closure request together with MyZone option. Level 2 guy hear me out for 3 minutes n immediately sent the link by SMS for closing Ace Visa n issuue of MyZone on LTF basis.

All done in about 5 minutes max.

Vey happy n satisfied with such efficient service.

This forum hate is unsound, its the HDFC who deserves it. Axis policies are transparent and universal while HDFC CS are pathetic liers / robots.

 

[hitirfan]

I am not able to able to close Axis Neo LTF card. The retention team makes a lot if effort for retention. Then I give up... Happened twice.

 

[Tamal]

I mostly use NEO for Zomato 40% discount and I have two NEO cards one is ltf and other is paid.
Can I close the paid one to get Myzone ltf?
Is 40% discount on Zomato works on Myzone also?
Thanks.

How come you got two axis neo card???
And you can easily convert your neo card to myzone LTF via call

 

[tharun]

I am not able to able to close Axis Neo LTF card. The retention team makes a lot if effort for retention. Then I give up... Happened twice.

Then retention team is doing a bang up job.
Twice they made you not cancel the card😂😂

 

[akshayhs]

Because I went with the same process but only on call, my opinion is that they want to get away from the Ace card and close as many cards as possible providing no meaningful alternatives.

 

[mailmenow]

Th

Despite so many negative posts, I chose to try calling up the Axis Customer care team for closing my Ace card.

In the morning, got an email n SMS, offering MyZone on LTF. As I already have Airtel Visa n LTF Neo RuPay, I wanted to close Ace Visa.

The first level girl took less than 2 minutes to hear my closure request together with MyZone option. Level 2 guy hear me out for 3 minutes n immediately sent the link by SMS for closing Ace Visa n issuue of MyZone on LTF basis.

All done in about 5 minutes max.

Vey happy n satisfied with such efficient service.

They are giving myzone as LTF till 31st March. Also i got LTF myzone as retention for ace card

 

[hender]

I don't have any Axis, you are inspiring me🥳 to apply one, Now a days they are offering as LTF too..

 

[sidpsidp is verified member.]

Vey happy n satisfied with such efficient service.

Could be citi agent

 

[RSM]

Had the same experiece today. They were very professional & Helpful.

I am having an extremely bad experience with Axis bk CC as well as my SB Ac.
Even after Reporting about cyber crime of Rs 1.35L with ALL Required proof to their MD and others I keep receiving SAME Msg saying they are looking into the matter..on the other hand they keep sending reminder message about due amount in my CC which possibly their own employee swindled