Transaction failure on SmartBuy GyftR

[jijoggeorge]

Hi,

I wanted to purchase multiple units of an instant voucher from the GyftR website that I landed at from HDFC Smartbuy. To be on the safe side, I wanted to buy the vouchers in multiple transactions than a single transaction.

However, after processing the first two voucher purchases, the transactions kept failing at the payment processing stage without showing any specific error. When I called up Gyftr, they said that they are unaware of any reasons and also confirmed that there is no limit on purchase of the vouchers. I have not used the saved card option. I also tried from a different phone with a different network; no change in result.

Any thoughts on what this could be because of? Thank you in advance..

 

[VISHESH_BANSAL]

Hi,

I wanted to purchase multiple units of an instant voucher from the GyftR website that I landed at from HDFC Smartbuy. To be on the safe side, I wanted to buy the vouchers in multiple transactions than a single transaction.

However, after processing the first two voucher purchases, the transactions kept failing at the payment processing stage without showing any specific error. When I called up Gyftr, they said that they are unaware of any reasons and also confirmed that there is no limit on purchase of the vouchers. I have not used the saved card option. I also tried from a different phone with a different network; no change in result.

Any thoughts on what this could be because of? Thank you in advance..

I faced same issue in Nov22 and Dec22,
While Purchasing Apay Vouchers.

In a day I am able to perform only one or atmost two txns
But I am able to perform txns on other Brand Vouchers on Same day after getting error on Apay vouchers after 1st or 2nd Txn.

May be Restriction is in Place on the Basis of Brand or Standard Restriction Across All Brands.



So try after 24 hrs from last txn or next day.

 

[jijoggeorge]

Thanks Vishesh. Gyftr told me that after investigation, they found that certain limits were set on my account which they have now removed. Haven’t had to purchase multiple vouchers on the same day since. Let’s see

 

[Jeevankishor]

I faced same issue and what i found is if i do transaction from saved cards it is getting failed, so i entered card details each time and it worked for me. May be u can try and see

 

[NewUser]

When I called up Gyftr

Which number did you called up on?

 

[reo_sam]

1800 103 3313
That is the HDFC Gyftr helpline number.

 

[Cracker_92]

For me it allowed smoothly till 2* 5k transactions with gap in between of 2 hours for the 2 transactions and it didnt allow more than it in 24 hours