Transaction rejected by payment gateway for incorrect CVV, but bank processed it

[lpshreyas]

Just when I thought Standard Chartered Bank couldn't possibly surprise and disappoint me any more than slashing my credit card's limit from 3.75L to 10k, they have one upped themselves. So, here I am, seeking help and possible next steps.

Earlier today, I initiated a transaction via Billdesk and entered my SC Smart credit card's details. But, I entered the CVV for a different card by mistake (great way to begin the new year, am I right?). I received the OTP, as one does, and entered it to proceed with the payment. But the following screen showed me a transaction failure message stating that the CVV was incorrect. I immediately realized my mistake, and clicked the button to go back and re-initiate the transaction.

At that very moment, SC sends me an SMS of a successful transaction! Mind you, the card wasn't tokenized, and hence the bank should not have okayed the transaction. I mean, had there been tokenization, the transaction wouldn't have failed in the first place. Either way, now I am in a bind. Do I trust (lol) Standard Chartered and wait for the transaction to be reversed automatically? Or should I raise a dispute with them?

 

[Anupama_Jha]

Phir kehte hai ki Indian Banks sucks😆

There's why SBI is always busy in lunch time, there's reason why Axes 🪓 just decline domestic transactions but instantly approves international transactions.

Nevertheless, wait 2-3 working days. Post which you can raise dispute.

 

[CardTox]

My axis bank txn went through despite of wrong expiry and cvv ( I entered expiry and cvv of another cc like you), but the txn happened successfully and bill was generated for the same amount!!!

 

[lpshreyas]

My axis bank txn went through despite of wrong expiry and cvv ( I entered expiry and cvv of another cc like you), but the txn happened successfully and bill was generated for the same amount!!!

Yeah, but your transaction went through. Mine failed on the merchant (or the payment gateway) but is shown as processed. I have, in the past, had ICICI bank transactions go through despite wrong CVV as the card was tokenized. This scenario that happened to me, doesn't make sense.

Phir kehte hai ki Indian Banks sucks😆

SC is particularly terrible with its tech. People rag on SBI and HDFC for being "slow" and "not modern" but look at how things are going with the so-called modern banks. ICICI is a disaster with data leaks, privacy concerns and its online banking breaking constantly while IndusInd and Kotak are just bad in every imaginable way