Issue Resolved Unable to book room via the app right now

[navam]

It's weird, I was trying to book rixos premium jbr dubai for an upcoming trip and paying in points + small amount cc but it keeps showing oops, it's not you it's us, we are working hard to resolve....

To be exact I select the room, the price type/category and select the amount of points to use them add a credit card, press accept terms and when I press the final book button it shows a loading indicator and then this error shows up.

Has anyone seen this message before? It's been happening since Saturday and their customer care is clueless.

Any help would be appreciated 🙂

 

[navam]

Ok so, it's resolved, leaving contact details here for anyone who runs into this in the future

Email: customercare@accor.com
Customer care number (will connect to some foreigner be ready for different accent) : ‪000 800 050 1915‬

Accor plus customers have a WhatsApp number they can chat on (PS they won't help non plus members just give you numbers ) : +91 92050 07271

Accor plus members can call : 9205007271 works 9-6 mon - Friday

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If you are accor plus contact them via whatsapp or just call them they are Indian and can help you out ... They won't help out non plus members.

For others, try sending email, I did send like 5 emails, you will get the 1st response in about 24 hours, 2nd responses don't come. Most of the time they did not understand what's going on or suggested something wrong... Was not at all helpful in my case

So after chatting with the plus WhatsApp number, getting the gurgaon office plus number and calling them got that very international looking number where finally a guy named Ray helped me complete the booking with a pending payment option.

If you have specific questions lmk.