Infinia unable to make any online transactions using my Infinia primary card

[ragz]

Hey Everyone

I am unable to make any online transactions using my Infinia primary card (add on works fine). Where my card is already saved like payzapp app, swiggy etc there transaction still works but where I enter my card details manually (and I am entering them correctly) there my transaction fails with error that input cvv or expiry is in correct.

These transactions are only failing on online websites and not offline swipes. And online also it's failing where ever I am entering my details manually where card is not saved. And I am entering all details correctly for your information so it's not my mistake. Also I tried on multiple websites like lifestyle stores, Wakefit, gyftr etc but it fails everywhere.

Has anyone else faced such issue? If so how did it get resolved? For now I have sent a mail to Infinia support but haven't heard back anything from them yet. And tried calling so called premium Infinia support where they wasted my 30 mins and still couldn't identify what is wrong

 

[350modena]

Hey Everyone

I am unable to make any online transactions using my Infinia primary card (add on works fine). Where my card is already saved like payzapp app, swiggy etc there transaction still works but where I enter my card details manually (and I am entering them correctly) there my transaction fails with error that input cvv or expiry is in correct.

These transactions are only failing on online websites and not offline swipes. And online also it's failing where ever I am entering my details manually where card is not saved. And I am entering all details correctly for your information so it's not my mistake. Also I tried on multiple websites like lifestyle stores, Wakefit, gyftr etc but it fails everywhere.

Has anyone else faced such issue? If so how did it get resolved? For now I have sent a mail to Infinia support but haven't heard back anything from them yet. And tried calling so called premium Infinia support where they wasted my 30 mins and still couldn't identify what is wrong

Did you check if by mistake you have changed the transaction limits on the primary card ? It's a toggle style and sometimes we can switch it off (it happens with me once on my Amex)

See if all limits like online and merchant payments etc are on and above the payment limit you were trying.

 

[ragz]

Did you check if by mistake you have changed the transaction limits on the primary card ? It's a toggle style and sometimes we can switch it off (it happens with me once on my Amex)

See if all limits like online and merchant payments etc are on and above the payment limit you were trying.

Hey yes, I have checked that transaction limits are fine and are turned on for domestic. Only international transactions are off.

 

[Centurion_wala]

Hey Everyone

I am unable to make any online transactions using my Infinia primary card (add on works fine). Where my card is already saved like payzapp app, swiggy etc there transaction still works but where I enter my card details manually (and I am entering them correctly) there my transaction fails with error that input cvv or expiry is in correct.

These transactions are only failing on online websites and not offline swipes. And online also it's failing where ever I am entering my details manually where card is not saved. And I am entering all details correctly for your information so it's not my mistake. Also I tried on multiple websites like lifestyle stores, Wakefit, gyftr etc but it fails everywhere.

Has anyone else faced such issue? If so how did it get resolved? For now I have sent a mail to Infinia support but haven't heard back anything from them yet. And tried calling so called premium Infinia support where they wasted my 30 mins and still couldn't identify what is wrong

Why don’t you order a replacement and see?

 

[350modena]

Hey yes, I have checked that transaction limits are fine and are turned on for domestic. Only international transactions are off.

I once turned them off and logged out and turned them on again and it worked. Maybe tedious but try that?

 

[ragz]

Did you check if by mistake you have changed the transaction limits on the primary card ? It's a toggle style and sometimes we can switch it off (it happens with me once on my Amex)

See if all limits like online and merchant payments etc are on and above the payment limit you were trying.

also as I mentioned, wherever the card is saved things work fine. If limits are incorrect then the sms would say clearly that daily limit exceeded or something. But transaction declined sms is clearly saying input cvv or expiry date is incorrect where as I am entering it correctly.

 

[ragz]

Why don’t you order a replacement and see?

oh.. that would be too much work, not sure if my add on will also be replaced and never know how many days it'll take... also will have to change my card details everywhere where ever it is saved already.. so much of work