Unable to redeem points in Smartbuy while booking flight tickets

[NewUser]

Hi,

I am unable to redeem points while booking flight through Smartbuy. The domestic and international transactions options are enabled.
Is this common? What should I do?

 

[anotheruser]

Could be some system issue. Did you try contacting smartbuy number mentioned on the bottom?

 

[NewUser]

Could be some system issue. Did you try contacting smartbuy number mentioned on the bottom?

Tried calling the customer support number. Call didn't get through

 

[PavvanPavvan is verified member.]

it is the issue with system it has not retrived any points
First delete the card and add again
Please may i know are using infinia or DCB ?

 

[NewUser]

it is the issue with system it has not retrived any points
First delete the card and add again
Please may i know are using infinia or DCB ?

Maybe the issue lies with the system. I have booked flights before. I tried adding the card again(no option to remove the card), but getting the error as shown in screenshot.

Using Infinia

 

[PavvanPavvan is verified member.]

Maybe the issue lies with the system. I have booked flights before. I tried adding the card again(no option to remove the card), but getting the error as shown in screenshot.

Using Infinia

Then pretty simple call corcierge and ask them to book tickets they will send link for payments and it done

 

[NewUser]

Then pretty simple call corcierge and ask them to book tickets they will send link for payments and it done

I have never tried this option before. Do you have the number for Concierge? Will they automatically redeem 70% points and send link for rest 30% ?

 

[PavvanPavvan is verified member.]

18001023310

I had once for hotel booking i was able to redeem 70% of points

 

[vivdwive]

Having the same issue.
Can anyone confirm just a system issue or some solution to it

 

[PavvanPavvan is verified member.]

There was a temporary issue it was resolved by evening please check now

 

[vivdwive]

There was a temporary issue it was resolved by evening please check now

Still getting the same error.
Can u help in telling how to add rewards card in profile was trying to delete and add again but no option to add.

 

[PavvanPavvan is verified member.]

Still getting the same error.
Can u help in telling how to add rewards card in profile was trying to delete and add again but no option to add.

We need add through the add card under profile section

 

[manit]

Facing the same issue.

 

[PavvanPavvan is verified member.]

Seems issue again even am unable see my card and points

@vaibhav111 @BVC what about you

 

[BVCBVC is verified member.]

Seems issue again even am unable see my card and points

@vaibhav111 @BVC what about you

Network issues will check and confirm.

 

[manit]

I removed the saved reward card from my profile and added it again as a new card on the payment page. It worked.

 

[vivdwive]

I removed the saved reward card from my profile and added it again as a new card on the payment page. It worked.

But how did u go till payment page...it asks to put card details and dob to fetch reward points first before opening any redeem option

 

[manit]

But how did u go till payment page...it asks to put card details and dob to fetch reward points first before opening any redeem option

Yes it did ask to put all those details.

 

[BVCBVC is verified member.]

Seems issue again even am unable see my card and points

@vaibhav111 @BVC what about you

My saved card details are getting displayed. I am able to redeem points.

 

[vivdwive]

My saved card details are getting displayed. I am able to redeem points.

Yes working fine now