Urgent - Help Credit Card Scam

[rahulsingla]

Hello Community,

I need some advice regarding a troubling situation my friend's brother is facing. He has an Indusind Credit Card and was recently scammed by someone posing as a bank employee or agent. The fraudster tricked him into sharing an OTP, which was then used to make a transaction of Rs 49,000 at Pine Labs in India.

My friend's brother received an IVR call wherein it was asked to press 1 if he initiated the transaction else 2. He pressed 2, but there is no proof of it.

The incident has been reported to the local police, Cyber Crime Department, Indusind Bank Branch, and their Nodal Department. However, Indusind Bank is not being helpful and has essentially washed its hands of the matter, claiming that the transaction was approved by my brother and that nothing can be done.

Has anyone dealt with something similar? What steps can we take next? Any suggestions or advice would be greatly appreciated. Thank you in advance!

 

[Vasuki]

Any transaction with OTP authentication is marked as if card holder has done it

But since it's cc
Transaction doesn't settle in minutes.
You can refute it
But if card has purchase protection it should be covered

You can claim chargeback but since it's OTP valid transaction unless BM is grilled by police it's less likely going to help



In the World of Homo sapiens sapiens it was said thousands years ago
DON'T SHARE OTP EVEN IF CUSTOMER CARE EXECUTIVE ASK

 

[Ram1]

In this case, first raise charge back through customer care and then file a complaint on cyber crime website online

 

[AlgoTrader]

Bank may get in trouble as ivr call was initiated and 2 was pressed to indicate fraud. they could have stopped the payment if they wanted to

 

[rahulsingla]

Bank may get in trouble as ivr call was initiated and 2 was pressed to indicate fraud. they could have stopped the payment if they wanted to

But friend's brother can't prove that he did that. There is no record that he requested fkr cancelation of the transaction.