Whenever I call Infinia CC for any request I ask them about my spending for this calendar year and they simply sum all the month's statement and inform me. Because for NCEMI they clearly mentioned it's not about the purchases rather than the statement amount.
Is this what you understood from my reply? By the way, Infinia CC connects in less than 10 seconds. It's not that RM can't handle it. After all, he's a human being and might be in the field most of the time, not always having access to his work desk. When they can't answer the calls, they call back to apologize and provide updates by the end of the day or the next business day. I find all of this cumbersome when Infinia CC is just a call away
But this can be misleading........ I can spend 5L on my card but pay it back before bill generation, so it would seem like I had 0 spends in that particular month.
I have many times paid for transactions I've done even before the billing date and they're not counted under the annual spend threshold.
Well, then it's a wrong practice by the bank.
When asked, RMs justification is this; Sir, for instance, in NCEMI there are equivalent debit and credit entries for the same amount. If we simply add both of them, it results in zero spending for that month. However, that amount is spread over subsequent months throughout the tenure. How should we calculate this? Also, what about the refunds after the bill generation date? Likewise, he said they've seen many cases and finalized with this approach.
This is wrong. You should've pointed it out.
Check my previous reply...
Count total money paid to cc in 6 month that's ur spend .
Yes I saw that. But either that agent/rm is misinformed or bank have wrong process.
Okay, last year anyhow I crossed that spending threshold even after paying for a few transactions before the bill generation date.. I'll ask RM to check again. Thanks for pointing out. Also, now it got me to thinking; do banks report to the IT dept about the CC spends of above 10L or statements amount above 10L?
For eg. In axis it shows a slider for fee waiver/milestone. I always keep my utilization <25%, sometimes even -ve. Still it considers all eligible spends. Sometimes there is discrepancy but if it had only considered due amount that slider would have stayed near 0 only.
Okay got it.
Total paid amount in a fy.
So, the bill generation date doesn't matter. Just all the payments made to CC? Okay.
Yes. Like for last fy if you had spend only 6L. And you are expecting to spend 12L this fy.
Bhai... He's looking for an upgrade to infinia... Meaning he doesn't have Infinia... So how to connect with infinia customer care?
Bro, I intended to tell you what customer care people count towards annual spending. But does Infinia come with an assigned RM? For me, only our Imperia RM takes care of it and mostly they don't know much about credit card services, at least in my case, I'd at least 4 or 5 RMs got changed over the last couple of years.
Yeah got it.
