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Used SBI JCB Platinum Rupay Credit card for Internation Transaction and Charged Twice - Complaint Not moving forward - Need help

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sarathtg

sarathtg

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Hi All,

<Typo in the Title - It is debit card only>

I made a USD 197.50 transaction for a exam voucher purchase from Linux foundation, San Fransisco on 11th Dec 2024(Approx Forex rate = 84.85). The payment was successful and I noticed that there were two debits on 11th Dec (one for 16,757.48 and another one for 84.85). I thought the second transaction was due to some forex payment related issue.

Usually I don't hold more money on SBI account but one of my FD got matured and the amount got credited back to the savings and suddenly on 14th Dec Sat - another 16,672.63 got debited with some transaction remarks lilke - DEBIT <BranchInfo> Surchage/Tips <Transaction reference to that Rs.84.85 on 11th Dec> DT101.

I immediately sent an email to the SBI branch and moved most of my funds to my other accounts. Monday 16th December 2024 I visited the branch manager and he wasn't even ready to listen and asked me to contact the SBI customer care - Upon talking with customer care they told it is a branch debit and only Manager can work on the same. Again waited and went to the manager - got same response to contact customer care. Spoke with customer care , got same response but still persisted to raise a complaint- Finally complaint was raised. Then upon meeting the manager again he told if complaint gets forwarded to branch will work on it. Same day evening around 4 pm I got a call from Manager asking the problem and kept. After that there has been no progress and it is almost a week since the debit has happened.

I am planning to reach to customer care and branch manager on Monday again. I wanted to check if anyone else has faced this issue ? if the branch manager is not taking any action - how to escalate it further? Any inputs would be really appreciable.
 
Last edited:
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get official email id of branch manager, first raise complaint with customer care and branch manager on their official email ids, then to nodal officer and pno, don't do verbal communication or branch visit
 
nh124001 said:
get official email id of branch manager, first raise complaint with customer care and branch manager on their official email ids, then to nodal officer and pno, don't do verbal communication or branch visit
Click to expand...
Official email id of branch not branch manager.

Anupama_Jha said:
SBI savings accounts don’t have a PNO; only GM and AGM handle such roles.
Click to expand...
 
sarathtg said:
Hi All,

<Typo in the Title - It is debit card only>

I made a USD 197.50 transaction for a exam voucher purchase from Linux foundation, San Fransisco on 11th Dec 2024(Approx Forex rate = 84.85). The payment was successful and I noticed that there were two debits on 11th Dec (one for 16,757.48 and another one for 84.85). I thought the second transaction was due to some forex payment related issue.

Usually I don't hold more money on SBI account but one of my FD got matured and the amount got credited back to the savings and suddenly on 14th Dec Sat - another 16,672.63 got debited with some transaction remarks lilke - DEBIT <BranchInfo> Surchage/Tips <Transaction reference to that Rs.84.85 on 11th Dec> DT101.

I immediately sent an email to the SBI branch and moved most of my funds to my other accounts. Monday 16th December 2024 I visited the branch manager and he wasn't even ready to listen and asked me to contact the SBI customer care - Upon talking with customer care they told it is a branch debit and only Manager can work on the same. Again waited and went to the manager - got same response to contact customer care. Spoke with customer care , got same response but still persisted to raise a complaint- Finally complaint was raised. Then upon meeting the manager again he told if complaint gets forwarded to branch will work on it. Same day evening around 4 pm I got a call from Manager asking the problem and kept. After that there has been no progress and it is almost a week since the debit has happened.

I am planning to reach to customer care and branch manager on Monday again. I wanted to check if anyone else has faced this issue ? if the branch manager is not taking any action - how to escalate it further? Any inputs would be really appreciable.
Click to expand...
Send email to

gm.customer@sbi.co.in

And check, which AGM falls out in your area.

Addresses And Helpline Nos Of Grievances Redressal Cell At Local Head Offices - Customer Care

sbi.co.in sbi.co.in

Do cc agm and branch.
 
So far I have email communication to the branch email id and also the customer care email id. Have most of the communication there only. Will ask for status on Monday , if not will escalate it to chief manager -> regional manager -> dgm and gm. Worst case to RBI ombudsman after 30 days since initial complaint.

From the vendor side also I confirmed that only one payment went through and they recieved only one payment and shared their transaction reference also.
 
sarathtg said:
So far I have email communication to the branch email id and also the customer care email id. Have most of the communication there only. Will ask for status on Monday , if not will escalate it to chief manager -> regional manager -> dgm and gm. Worst case to RBI ombudsman after 30 days since initial complaint.

From the vendor side also I confirmed that only one payment went through and they recieved only one payment and shared their transaction reference also.
Click to expand...
Sent email to above shared IDs and do mention Manager rude behaviour and not helping. He will cry brutally
 
sarathtg said:
Hi All,

<Typo in the Title - It is debit card only>

I made a USD 197.50 transaction for a exam voucher purchase from Linux foundation, San Fransisco on 11th Dec 2024(Approx Forex rate = 84.85). The payment was successful and I noticed that there were two debits on 11th Dec (one for 16,757.48 and another one for 84.85). I thought the second transaction was due to some forex payment related issue.

Usually I don't hold more money on SBI account but one of my FD got matured and the amount got credited back to the savings and suddenly on 14th Dec Sat - another 16,672.63 got debited with some transaction remarks lilke - DEBIT <BranchInfo> Surchage/Tips <Transaction reference to that Rs.84.85 on 11th Dec> DT101.

I immediately sent an email to the SBI branch and moved most of my funds to my other accounts. Monday 16th December 2024 I visited the branch manager and he wasn't even ready to listen and asked me to contact the SBI customer care - Upon talking with customer care they told it is a branch debit and only Manager can work on the same. Again waited and went to the manager - got same response to contact customer care. Spoke with customer care , got same response but still persisted to raise a complaint- Finally complaint was raised. Then upon meeting the manager again he told if complaint gets forwarded to branch will work on it. Same day evening around 4 pm I got a call from Manager asking the problem and kept. After that there has been no progress and it is almost a week since the debit has happened.

I am planning to reach to customer care and branch manager on Monday again. I wanted to check if anyone else has faced this issue ? if the branch manager is not taking any action - how to escalate it further? Any inputs would be really appreciable.
Click to expand...
It looks like issue with Linux foundation. I think 84.85 is token charge. I have raised this issue with Linux foundation. Lets see

I used my Bob eterna card, after entering details of card and clicking on save icon I was charged 84.85 and then 290 usd for the exam voucher from Linux foundation.
 
6ix9ine said:
@Abhishek012 SBI JCB RuPay CC bhi aata hai?

As for you, it seems that the branch manager isn't helping you. Send an email straight to PNO, and if they don't help you either, then go for the RBI ombudsman.
Click to expand...
Yes, SBI JCB RuPay CC - Paytm, Octane, Reliance, Apollo, Yatra, OLA Cards are SBI JCB RuPay CC.

Par usne SBI RuPay JCB Debit Card use kiya hai. Kyunki SBI bank bata raha hai.
 
r1210user said:
It looks like issue with Linux foundation. I think 84.85 is token charge. I have raised this issue with Linux foundation. Lets see

I used my Bob eterna card, after entering details of card and clicking on save icon I was charged 84.85 and then 290 usd for the exam voucher from Linux foundation.
Click to expand...
Yo, @sarathtg both of your debits of Rs16,672.63 have the same transaction ID in the bank statement or were they different?

Sometimes, recurring payments are also debited later.

If the transaction number is the same, it means it's the bank's fault. But if the transaction numbers are different, there's a high chance that the Linux Foundation deducted the money twice.
 
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