Utter disregard in answering the customer questions.

[Tylerdurden]

I was offered Credit Limit enhancement under my existing HSBC Cashback card(now live+) on Jan 2025. I approached them and sent the SMS as per the mail. It has now been more than 2 months. Credit limit has not been revised by HSBC. Every time on enquiry, they promise that it will be resolved within 2 working days but to no avail.
How to escalate this matter further to the grievance of HSBC.? Or can I raise this issue to RBI Ombudsman?

 

[NABNAB is verified member.]

First, approach the grievance of HSBC, If they don't help, then RBI.

Anyways, they may argue that providing CL is the bank's decision. They may increase/decrease etc.

 

[Tylerdurden]

First, approach the grievance of HSBC, If they don't help, then RBI.

Anyways, they may argue that providing CL is the bank's decision. They may increase/decrease etc.

They have already sent that CLE is approved snd it will be done in 2-3 days. They are releasing the same for 3 months.

How to approach Grievance of HSBC.?

 

[NABNAB is verified member.]

They have already sent that CLE is approved snd it will be done in 2-3 days. They are releasing the same for 3 months.

How to approach Grievance of HSBC.?

Non Demat Accounts | Feedback and Complaints - HSBC IN

HSBC is dedicated to provide the best service & banking solutions. Write to us or email us in case of any grievance escalations. Know more about the steps.

www.hsbc.co.in

Go level by level and SLA.