Video kyc issue in chrome

[Ram1]

I was doing tmb video kyc in chrome browser android(Samsung s23) .
While showing aadhaar using back camera , it is very blurry. I'm always facing this low quality issue during vkyc.
Is there any solution for this?

 

[Anupama_Jha]

Cleared browsing history?

 

[Ram1]

Cleared browsing history?

Yeah tried 2 3 browsers too, it's coming very burry

 

[yusuf646]

It's a common Samsung issue that has been around for a long time. In some VKYC sites/apps, Samsung uses the ultrawide camera instead of the primary camera, and the ultrawide camera cannot focus on nearby objects. You need to use a non-Samsung phone to complete the VKYC.

Currently, there is no known fix for this issue. If you found a solution let me know.