Weird " finance charges" in monthy statement

[Umeshkrish]

I have been charged 820 rs as "finance charges debit" and gst rs 147. Total amounting to 967rs.
I have never kept any outstanding amount and paid full amount on credit statement.
When I called cc, he didn't gave me clear cut reason for charges and I requested for reversal of charges. But the request for declined... Dono what to do now.

 

[saucy]

What exactly did they say

 

[WhoU]

What was your last billed amount and how much did you pay? Also share the due date and payment date.

 

[Umeshkrish]

What exactly did they say

He had no idea.. So accepted request to revert back charges... After 2 days got message that my request got rejected.

 

[pprakash11]

My last bill Amount was 4960 with due date on 7th April.... I paid full amount on 19th March itself.

Have you paid (Outstanding - Cashback) or full outstanding ?

 

[Umeshkrish]

What was your last billed amount and how much did you pay? Also share the due date and payment date.

My last bill Amount was 4960 with due date on 7th April.... I paid full amount on 19th March itself

 

[Umeshkrish]

Have you paid (Outstanding - Cashback) or full outstanding ?

I paid whole outstanding amount...

 

[pprakash11]

By the way how come your transactions of February, March , April all have come in same statement?
Isn't different?

 

[Umeshkrish]

By the way how come your transactions of February, March , April all have come in same statement?
Isn't different?

That Feb transaction was disputed... It got resolved recently
..

 

[Swann]

A

I have been charged 820 rs as "finance charges debit" and gst rs 147. Total amounting to 967rs.
I have never kept any outstanding amount and paid full amount on credit statement.
When I called cc, he didn't gave me clear cut reason for charges and I requested for reversal of charges. But the request for declined... Dono what to do now. View attachment 14840

Any emi you have done via your cc?

 

[WhoU]

That Feb transaction was disputed... It got resolved recently
..

This could possibly be the reason then. They charge 3.5% interest pm, the amount comes out roughly the same as your 19th feb transaction seems to be settled on 19th March.

 

[Umeshkrish]

A

Any emi you have done via your cc?

No emi I have done

 

[Umeshkrish]

This could possibly be the reason then. They charge 3.5% interest pm, the amount comes out roughly the same as your 19th feb transaction seems to be settled on 19th March.

I get your point, but I was given temporary extra credit till my dispute can get resolved. And after resolution from merchant, they took back temp credit. I even have email from SBI regarding same.... If it is the reason, any way to revert this. Whom should I approach? Rbi?

 

[pprakash11]

I get your point, but I was given temporary extra credit till my dispute can get resolved. And after resolution from merchant, they took back temp credit. I even have email from SBI regarding same.... If it is the reason, any way to revert this. Whom should I approach? Rbi?

First go through level wise. Escalate till PNO
Then after RBI.

 

[Umeshkrish]

First go through level wise. Escalate till PNO
Then after RBI.

Ok i will escalate level wise

 

[WhoU]

Look at the tnc mentioned here:

Dispute Credit Card Transaction | Transaction Dispute | SBI Card

Know how to dispute a credit card transaction, raise a dispute and more on your SBI card. Find answers to FAQs on Credit Card transaction disputes.

www.sbicard.com

In FAQ no 5, it says finance charges will be levied. It’s bad though. 🙁

 

[Umeshkrish]

Look at the tnc mentioned here:

Dispute Credit Card Transaction | Transaction Dispute | SBI Card

Know how to dispute a credit card transaction, raise a dispute and more on your SBI card. Find answers to FAQs on Credit Card transaction disputes.

www.sbicard.com

In FAQ no 5, it says finance charges will be levied. It’s bad though. 🙁

So if u dispute a transaction, then you are bound to get interest on it... What a crooked way sbi works!... Anyhow was planning to close cashback credit card after devaluation. This is just creaming on top of it.

 

[WhoU]

So if u dispute a transaction, then you are bound to get interest on it... What a crooked way sbi works!... Anyhow was planning to close cashback credit card after devaluation. This is just creaming on top of it.

Not if the dispute is settled in your favour.

 

[Umeshkrish]

Not if the dispute is settled in your favour.

It was settled in my favor, still they charged me

 

[WhoU]

It was settled in my favor, still they charged me

This is crazy. Why were you still charged (25k) if the dispute was settled in your favour?