Welcome offer cashback issue

[Basil Baby0729]

Hello TF Community,

I had recently applied for a neo credit card from axis bank, in which they had mentioned a welcome offer of 100% upto 300 rs on first utility transaction. I did two transactions on that day which was of 319 and 51, as per axis bank they said that 51 was settled before 319, and 51 was credited as cashback to my account.

Should i make this a complaint to the RBIO ?

Is the first transaction means first settled transaction?

Why was the 51 rs transaction settled first, is axis bank fooling me?

 

[vega]

Hello TF Community,

I had recently applied for a neo credit card from axis bank, in which they had mentioned a welcome offer of 100% upto 300 rs on first utility transaction. I did two transactions on that day which was of 319 and 51, as per axis bank they said that 51 was settled before 319, and 51 was credited as cashback to my account.

Should i make this a complaint to the RBIO ?

Is the first transaction means first settled transaction?

Why was the 51 rs transaction settled first, is axis bank fooling me?

A trasaction gets settled when the merchant claims the amount from the issuing bank through it's acquiring bank. You did two transactions on the same day. 51 was claimed before 319 and the axis system credited 51 as cashback which is 100% as per the activation offer.

 

[Basil Baby0729]

So there is no use in complaint right?... Yea it was my fault by transacting that 51 rs that day😐.

 

[vega]

So there is no use in complaint right?... Yea it was my fault by transacting that 51 rs that day😐.

Y E S.

 

[akshayhs]

You can only complain to RBIO if the offer was not fulfilled. Your reason cannot be justified to RBIO. Axis will return right back with the settled transaction order and cashback amount given to customer. Your have just basically wasted your opportunity to get the maximum possible cashback.

 

[Basil Baby0729]

You can only complain to RBIO if the offer was not fulfilled. Your reason cannot be justified to RBIO. Axis will return right back with the settled transaction order and cashback amount given to customer. Your have just basically wasted your opportunity to get the maximum possible cashback.

Yeah did a -100 iq move😅