Who to escalate for pathetic customer care - Axis burgundy *Have recorded calls*

[msankadi]

as the title suggests please share email ids for escalation for worst customer service award experience in axis burgundy...

I have recorded calls

 

[Infamous]

What is the issue about?

 

[Infamous]

Here's the escalation Matrix. Email directly to the PNO if you don't want the hassle.

Thread 'Escalation Matrix/PNO for all Credit Cards and Bank Accounts'

Jun 26, 2024

Bank Name	Bank Account Customer Care	Credit Card Customer Care	Grievance redressal	Phone No
AMEX		Manager-Customerservicesindia@aexp.com	Head-Customerservicesindia@aexp.com	1800-419-2122
AU Bank	customercare@aubank.in	creditcard.support@aubank.in	pno@aubank.in	1800-1200-1500
Axis Bank		Contact Via Website "Contact Us"	pno@axisbank.com Management.escalations@axisbank.com...

• shashankverma
• Replies: 10
• Forum: Credit Card - General

• 

 

[msankadi]

Incompetence.. Arrogance.. Attitude

Having me wait 15 minutes on the call then saying they will transfer to supervisor then deliberately keeping call on hold hoping I hang up

 

[Infamous]

Incompetence.. Arrogance.. Attitude

Having me wait 15 minutes on the call then saying they will transfer to supervisor then deliberately keeping call on hold hoping I hang up

Well yeah that's one thing, recently had longer hold times while trying to connect with them as well.

If my answer helped you can you mark it as a solution please? It'll be helpful, thanks regardless.

 

[msankadi]

Well yeah that's one thing, recently had longer hold times while trying to connect with them as well.

If my answer helped you can you mark it as a solution please? It'll be helpful, thanks regardless.

Not giving that option on mobile web will try to do through the desktop a bit later

 

[Infamous]

Not giving that option on mobile web will try to do through the desktop a bit later

Yeah no worries, thank you

 

[devine_mortal]

What a nightmare Axis services are. Since my Citi CCs transferred to Axis, I thought about redeeming my points. While I was able to successfully redeem 10k, for the remaining 768, tried getting a Myntra 1k voucher by paying the difference using my now Axis CC. Payment went through but points never redeemed..I thought it'll be auto-reversed so tried again using another CC for payment this time. Same issue.

I called CX care immediately and explained. They sent some email to their product team and promised to callback in 3-4 days. This was on 11th July. Never recieved this callback. Till today, after calling them multiple times, these charges have not been reversed and every agent and their "senior" team promises to get this sorted and callback and nothing. Its like I'm dealing with a public sector bank. Just so f'in frustrated rn.