Quick update:
Apparently renetion team has more pressure than the customer support team. I got a call from Yes Bank Retention guys who cleared two thing to me.
1. If card is losed before due date all charges are waved off no cibil impact will take place
2. Since card will not activate in 30 day they will have report back to RBI which they dont like it hence they wanted to offer me Joining fee reversal if i spend 20k by 4th December.
should i consider this offer?
I also felt victim of the same false promise by a YES Bank CC Agent. I thought to share my exprience on this forum, but am not being able to get much free time to make posts and replies. The agent promised me a Lifetime Free YES FIRST Preferred credit card on call, but made me apply for paid YES Prosperity Edge Card on the online portal. I asked that it is not a card promised to me, but the agent said that I will get YES First LTF card in he end. So I proceeded with the application. Later on that night, I got a mail from YES Bank regarding my application on YES First Credit Card(I am attaching a screeshot of it). I even confirmed with the agent on her whatsapp no. later on about the LTF Preferred card, and every time, she assured me that I will indeed get it. She even sent me a brochure of LTF YES First Card on the chat, which I am also attaching with the post. Even on the bank verification call, I asked the official if I was getting LTF Preferred card, but the official said that he will not be able to tell the card variant I am getting, and should trust the agent. At last, after the wait of about 2 weeks, I got the delivery of the card, and was infuriated that I got YES Prosperity Edge, which was the same card the agent made me apply on the portal.
I called the customer care on the same day to confirm if the card I got is LTF or not. As I feared, the customer care agent told me that my card was paid. I instantly asked her to close my card and explain her the issue. She told me to hold the card for some time and do not use it, as the joining fee is charged 90 days after the approval of card. She raised a complaint on her system about misselling of credit card by the agent and asked me to wait for one or 2 weeks as my card can even become LTF on the basis of my complaint. I agreed. 2 or 3 days later, I got a call from the same agent, and she apologised for the inconvenience. But she was still asking me to use that card and told me that my card fees will be waived if I will achieve certain amount of spends. It was anyways written on the card's offical TnC, but I told her that I want my card as unconditional LTF. She told me that she will try, and hung up the call. And 1-2 days after that, I got a mail from YES Bank that I am pacified with my card variant and fees based on the concerned staff's feedback.
The very next day, I wrote a mail to the YES Bank to close my card. Later on, I found that it is a pain to make YES Bank close the CC. I did not get a reply of the first mail. Then, I wrote a second mail, to both customer care, and card closure team, asking them to close my card and mentioning the RBI Rule of closing card within 7 days of writing mail. The next day, I got a mail from card closure team that they are proceeding with my card closure request and have deactivated my card. Then I patiently waited for my card to be reported as closed for nearly 2 months. But its status for not updated to be 'Closed' even then. I wrote a reminder mail to them, metioning the penalty for delaying the closure of the card. The next day, I got a mail from the bank that my card has been deactivated, and the next month, YES Bank reported my card as 'Closed' on the date, which was exactly 2 months after the date of the first mail I wrote to them, requesting my card closure.
I did not take the pain of extracting the delay penalty from them, as I was not charged a single penny on the card. I am thinking of writing one more mail to them, requesting the NOC for the successful closure of my card.
Hope my experience will help you and others in dealing with YES Bank Credit Cards.
