Yes bank unethical overlimit charge.

[saniruidas]

I have yes bank paisabazar paisasave credit card. It's came with Mastercard physical version and Rupay virtual version with Marged credit limit of 30k .

My current statement before the payment.
# Yes mastercard: 22406 due on 7th January

# Yes Rupay: 7506 due date on 7th January

Before this transaction I pay 2 times on Rupay card, and I thought they my credit limit was (7506*2= 15012) and I pay Amazon shopping 8998 via Mastercard.

But suddenly yesterday night I checked unbilled statement I saw yes Bank deducted 590 as overlimit charge.

Now my question is why this charge deducted:
1. My overlimit transaction is disabled.
2 . I do not spending over the limit. Like 31k or 32k payment. I just do 8998 payment.
3. My due date is 7 January, so I have much time for due, if they calculate previous bill 22k + new transaction 8.9k as a over limit transaction.
4. My 2 card have Marged limit if I pay one card bill it needs to adjust the credit limit like axis bank, they never charged me like that.
5. My rupay card not allowed for online transaction, I enable this option and mailed them many times. They really reply me back, I escalated this issue to pno , but they also not solved yet and don't give me reply.

I have many issue with this card, previously I do transaction in Amazon but they Mark it's a Wallet transaction, so they charge me 30 +GST as Wallet reload charge, I mailed them but they don't say anything and don't reverse the charges also.

Now my question is if I request the over limit transaction fee reversal it will work ?
Anybody have any experience with yes bank ?
( In my case I pay dues after 6 days of dues date in axis, I thought my due date 6 , but this month my due date was 1st . Then I mailed them they reverse my late payment fee590 + interest 200 and they also told me they don't report it in cibil.)

Now I thought to close my Yes card after this situation fixed 😔.

 

[saniruidas]

I call Yes Bank customer care they told I need to pay bill before transaction by this Card. But I told them my 2 cards are marged. She told limit marged but bill not marged.

I request for reverse fee she told me full reverse not possible, they only give me 200 reverse. And I told her my over limit transaction is off . She told me it's automatically automatically on every month don't need to on manually.

 

[saniruidas]

@TechnoFino Please help me 🙏
And give me suggestions, can I go to RBI if pno declined for full reverse of the fee ?

 

[Avatar Aang]

Bhai jitna samjha usme ye hai agar already ek card pe 22K ka bill due hai to dusre card pe 8.9K ka transaction karna matlab Overlimit usage hua. Us hisaab se charges to sahi hai. Baki tum kya kehna chah rhe ho wo clear nhi hua.

 

[saniruidas]

Bhai jitna samjha usme ye hai agar already ek card pe 22K ka bill due hai to dusre card pe 8.9K ka transaction karna matlab Overlimit usage hua. Us hisaab se charges to sahi hai. Baki tum kya kehna chah rhe ho wo clear nhi hua.

Bhai Mera 2 card marged hein yes bank ka , rupay and mastercard.
Maine rupay Card ka Bill 7506 ka 2 bar pay Kiya , uske bad master card se Amazon pe transaction kya .

Or Mera over limit faculty bhi off tha, Rupay card se transaction bhi nehi hota hein .

Mera 22k bill ka due date bhi 7 January ko hein.

 

[Avatar Aang]

Bhai Mera 2 card marged hein yes bank ka , rupay and mastercard.
Maine rupay Card ka Bill 7506 ka 2 bar pay Kiya , uske bad master card se Amazon pe transaction kya .

Or Mera over limit faculty bhi off tha, Rupay card se transaction bhi nehi hota hein .

Mera 22k bill ka due date bhi 7 January ko hein.

Bhai jab 7506 pay karna hi tha to ek bar rupay ka karte aur ek baar Mastercard ka.
2 baar ek hi card ka karne kyu socha?

 

[saniruidas]

Bhai jab 7506 pay karna hi tha to ek bar rupay ka karte aur ek baar Mastercard ka.
2 baar karne kyu socha?

Mobikwik ka full pay offer count karne ke liye

 

[Avatar Aang]

Abhi yes Bank me issue escalate karo. Nodal officer ko likho. Mera limit agar merged hai to limit free kyu nhi kiya. Agar wha se kuch nhi hua to RBI ombudsman ko likho.
Next time se yaad rakho credit card pe jyada payment karne se nuksan hamara hi hota hai.

 

[realjayt]

Bhai Mera 2 card marged hein yes bank ka , rupay and mastercard.
Maine rupay Card ka Bill 7506 ka 2 bar pay Kiya , uske bad master card se Amazon pe transaction kya .

Or Mera over limit faculty bhi off tha, Rupay card se transaction bhi nehi hota hein .

Mera 22k bill ka due date bhi 7 January ko hein.

Are your card accounts merged? From tour post I feel they aren’t, and thats why the charges have been levied

 

[saniruidas]

Are your card accounts merged? From tour post I feel they aren’t, and thats why the charges have been levied

Yes both marged, Paisabazar Paisa save Yes bank credit card, pre approved by paisabazar. I applied for paisabazar mastercard and they give me rupay card along with Mastercard virtually. Both marged with same limit. 30k

 

[saniruidas]

Abhi yes Bank me issue escalate karo. Nodal officer ko likho. Mera limit agar merged hai to limit free kyu nhi kiya. Agar wha se kuch nhi hua to RBI ombudsman ko likho.
Next time se yaad rakho credit card pe jyada payment karne se nuksan hamara hi hota hai.

Iske pehile bohot bar yes bank ke pno ko mail Kiya tha , rupay card ke details se online transaction nehi ho raha .. koi reply nehi aya 1 months se zada ho gya .

Is bar bhi sayad nehi ayega 😞 axis hota to 2-3 din mein issue resolved kar deta

 

[realjayt]

See for ICICI, all gemstone cards except Emeralde are clubbed into one account. So no matter if you pay to your Coral, Rubyix or Sapphiro card the payment will go to the same account.

But For HDFC, even though your different cards share the same limit, the card accounts are different. So you can make payment to swiggy and it will only count towards that card, not millennia or Tata Neu.

So the bank charging you seems justified here, won’t you agree?
If you were to pay to the Mastercard, this issue wouldn’t have happened in the first place

 

[saniruidas]

See for ICICI, all gemstone cards except Emeralde are clubbed into one account. So no matter if you pay to your Coral, Rubyix or Sapphiro card the payment will go to the same account.

But For HDFC, even though your different cards share the same limit, the card accounts are different. So you can make payment to swiggy and it will only count towards that card, not millennia or Tata Neu.

So the bank charging you seems justified here, won’t you agree?
If you were to pay to the Mastercard, this issue wouldn’t have happened in the first place

Yes you are right, maybe same thing with your HDFC cc . I don't know about that.

So atleast bank can denied my payment, but they don't. I never turned on over limit transaction faculty , they told me I don't need to turn on this, this will turn on every month automatically ( I don't think it's the proper rule) .

 

[saniruidas]

Paisabazar also told that both are same.

https://www.paisabazaar.com/yes-bank/paisabazaar-paisasave-credit-card/

 

[TechnoFinoTechnoFino is verified member.]

You need to pay the bill to each card separately, but yes bank should have declined your transaction because your over limit uses was turned off. Email Yes Bank and ask them to reverse the fees as your over limit uses was turned off.

 

[saniruidas]

You need to pay the bill to each card separately, but yes bank should have declined your transaction because your over limit uses was turned off. Email Yes Bank and ask them to reverse the fees as your over limit uses was turned off.

I told customer care via call , she told me I don't need to on the option manually Yes Bank automatically on this option every month for 1 transaction for over limit. I told them if I never on this option bank can't on this option without my consent. They told me this thing not applied for their bank , if I manually off this option they will automatically on this option every month , so I need to remember my available credit limit before any transaction.

When I asked for refund, they told me Max 200 can be refund after bank approval, full refund 500+90 not possible.

So I mailed pno, head cc ... Still no reply from their end 😞

 

[TechnoFinoTechnoFino is verified member.]

I told customer care via call , she told me I don't need to on the option manually Yes Bank automatically on this option every month for 1 transaction for over limit. I told them if I never on this option bank can't on this option without my consent. They told me this thing not applied for their bank , if I manually off this option they will automatically on this option every month , so I need to remember my available credit limit before any transaction.

When I asked for refund, they told me Max 200 can be refund after bank approval, full refund 500+90 not possible.

So I mailed pno, head cc ... Still no reply from their end 😞

File complaint with RBI BO, if you have call recording share it...

 

[saniruidas]

File complaint with RBI BO, if you have call recording share it...

I forgot to record that time, and their pno not reply me , if PNO not reply me I need to wait 30 days 😔

 

[panchabhut]

Now different banks follow different policies.
1. Single Bill shared limit
ICICI follows this for all core cards, so there is only one bill and payment made against any card is adjusted against that bill. Only co-brabded cards like AMZ CC is separately billed
2. Multiple bills shared limit
Axis, HDFC and many others follow this. The limit is shared but each card has a different bill & reward structure and each bill needs to be paid separately.
3. Multiple bills split limit
Indus follows this. New card can be applied by splitting the existing limit of main card. But thereafter, each card is independent of the other.

So one needs to be aware of the policy followed by the bank, to avoid above situations.

 

[saniruidas]

Now different banks follow different policies.
1. Single Bill shared limit
ICICI follows this for all core cards, so there is only one bill and payment made against any card is adjusted against that bill. Only co-brabded cards like AMZ CC is separately billed
2. Multiple bills shared limit
Axis, HDFC and many others follow this. The limit is shared but each card has a different bill & reward structure and each bill needs to be paid separately.
3. Multiple bills split limit
Indus follows this. New card can be applied by splitting the existing limit of main card. But thereafter, each card is independent of the other.

So one needs to be aware of the policy followed by the bank, to avoid above situations.

Axis bill seperate but limit marged, but If I pay extra to another Card they will adjust for all card and never leave over limit fees, my all cards over limit transaction are off.