navonline7
TF Premier
not reflecting in either portals of primary account holder
-
Hey there! Welcome to TFC! View fewer ads on the website just by signing up on TF Community.
Infinia add-on query
- Thread starter tiklr
- Start date
- Replies 37
- Views 1K
-
- Tags
- add on card infinia
My wife’s add-on had the same number so cancelled it and requested for a new card again which arrived as fresh as day before yesterday!!
I opened the packet ( it came with new card number and again a new PP), logged into My-Cards, set the PIN & set the card control as well. All OTPs came to my number only.
KINDLY CLICK ON YOUR NAME INSIDE MY-CARDS - ITS A DROP DOWN MENU WHICH SHOULD REFLECT THE ADD-ON TOO.
Thereafter, logged into GyFTR with her phone & card number (my number’s quota of 10K Amazon GC already exhausted for this month) and was able to buy another 10K worth Amazon GC.
HOPE THIS HELPS!
Regards
navonline7
TF Premier
Was able to activate the card a week back. The problem is I don't see the addon card anywhere except the addon card holder's mycards account. Do you still see you Wife's addon card in your mycards?
I don't see a drop-down near my name. Are you referring to the hamburger menu (three horizontal lines)? If yes, I don't see the addon card there in my mycards.
I don't see a drop-down near my name. Are you referring to the hamburger menu (three horizontal lines)? If yes, I don't see the addon card there in my mycards.
If you have already set the PIN then kindly go to your Card Control- You can see the add ons in the drop down menu under your name as the image shows :
navonline7
TF Premier
Thanks a ton bro. That worked. Was struggling to figure this out.
You’re welcome bro 👊🏼 ☺️
Avatar Aang
TF Ace
How did you cancel the existing add on?
I read all the related/relevant threads here.
Called Infinia Customer Care ☎️
Requested for cancellation of existing add-on card which was done over OTP based IVR on the same call.
The person told me to re-apply via net-banking after 30 mins.
I was able to re-apply after 15 mins ⏳
New card with a new card number and a new Priority Pass reached in 4 days.
Hope that helps bro 👊🏼 🙏🏼
navonline7
TF Premier
@TripleAce, how do I check the transactions that the addon card holder has done. I'm not even getting messages; transactions aren't showing up in my unbilled transactions either.
When was the add-on transaction done?
It will reflect in your transactions only. If the transaction was done recently then click on ‘unbilled’ and the drop down menu will show ‘Unsettled’
For more convenience, add all your cards to your PayZapp and you will have access to all your cards easily under ‘Cards’ and check all details as many times as you want without any log-in / OTP!!
My-Cards is a pain as you need to log in every time by OTP!!
Last edited:
navonline7
TF Premier
Transaction was done today and it's unsettled. Will give PayZapp a try. Thanks bro!
How do we change the phone number to my wife's phone number for her add on card...it has a different number than mine, but the OTP comes to my phone only, not able to figure out how to change the number.
Call customer care and ask. I got it done for Tata NEU Infinity Rupay.
Rajkumar M
TF Neo
Hi can you tell me which nubmer you called?
i am also trying same thing not able to get it cancelled. i went bank also no one helped, called 6 times to customer care everyone giving different solutions.
thank you in advance
Check number on card backside.
Rajkumar M
TF Neo
Thank you so much,
This worked I was able to request new card after 30 mins.
Glad it worked.
Cheers bro 👊🏼
Similar threads
- Question
