Yes, it is post the upgrade for me. It was absolutely fine when I had the visa platinum earlier but the minute I've upgraded it, I'm unable to access the portal.
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HSBC Enters the Game – Accelerated Rewards Travel Portal Now Live!
- Thread starter TechnoFino
- Start date
- Replies 231
- Views 15K
Same for me, i upgraded and it's not working. It used to work fine earlier. I have got the card on aug 26 i guess and it's not working since then. I also transacted twice but haven't received any reward points yet in the last 13 days.
idharkyadekhraha
TF Buzz
Folks, I am regretting a bit after getting the Premier card. Two reasons-
A. The price difference between flight tickets on Smartbuy and iShop is around 10–20% (with HSBC being higher), which largely offsets the incremental rewards
B. The site is accessible only from mobile on a mobile browser. UI is okay and UX is something they definitely need to work upon
A. The price difference between flight tickets on Smartbuy and iShop is around 10–20% (with HSBC being higher), which largely offsets the incremental rewards
B. The site is accessible only from mobile on a mobile browser. UI is okay and UX is something they definitely need to work upon
If SmartBuy flights are also priced lower, I guess the price should be lower on the airline website as well. Is there some limit or condition not allowing you to claim refund for the difference with HSBC as per their feature?
I do feel they might be working on a more permanent solution for this because now, when I try access the travel portal, it doesn't even go to the page anymore where it says you're logged off. It just says we cannot access your details the minute I click on redeem reward points.
I'd used the Travel Portal and the prices are definitely consistently higher compared to other portals. I think its only hotel bookings where you will more than recover your costs and be profitable because even with the increased prices (I checked for Tokyo and Rome), the Accor rewards make it worth it. This is, ofcourse, if you do frequently travel and use Accor. I feel otherwise, Atlas is definitely the better option.
abhisek08
TF Buzz
Yes, just a while back I removed and reinstalled the app (while hoping it magically got fixed 🙂) , its no longer taking us to the same error , attached screenshot of the error now.
Attachments
is the flight price exactly the same as shown on hopper app?
I checked on hopper as i am unable to open the travel portal and found the flights to be expensive as well compared to google flights. I think I would also regret getting the Travel One card. It seems the issue is with the Hopper and not necessarily HSBC but they are at fault as well choosing Hopper when there are other better alternatives.
Yup, same error! I do feel that given the sheer number of complaints they must be receiving, they're probably working on a fix which explains it not opening the travel portal at all. One can hope!
They definitely should have used a better third party partner and I also find that when you try to book rooms for more than 2 people, it doesn't give you a combination of room options like any aggregator would give. That being said, like I said in an earlier post, it seems a great option for hotels as even with the higher pricing, if you do use Accor, the rewards are really high. I only took it because I do frequently use Accor.
AFAIK Hopper is quite popular in US and few other countries. So I don't think it is a bad collaboration, especially in terms of these reward portals as well there should be some diversification and competition in the market.
I guess what matters is whether that 36/32 percent return (on Accor) substantially negates this increased fare or not. Like if returns on flight booking comes down to just 20 percent then you have got several other options - book with upfront discount using card offers on OTAs, or if you have Infinia/EPM then book over their portals.
don't think so, what kind of info the banks give? so for example, you have a 1 cr portfolio, the regular plan will always cut 1% (1 lakh) for every year, and don't forget that they take this from your assets, so for example if in 10 years your 1 cr portfolio becomes 10 cr, you will be paying 10 lakhs extra to the bank.
no info or card points (or accor points) are worth paying that much to the bank- that too every year- given how the funds perform. Also, there's no track record that HSBC's recommendations on mutual funds will outperform others.
HSBC Travel Portal is working for me now. Still no points credited for a 26 aug transaction i did.
Not working for me on S25U phone... I am getting the same error.
abhisek08
TF Buzz
Did you do anything like log off/on , remove/readd device to the app or app uninstall/install or it just started working by itself ?
Its still not working for me .
How long has it been since you got your card? Did you have any ongoing complaints going on with HSBC? Did you take any particular steps?
Same here! Its just that the error has changed from the Logged Off to the new on where it "can't access data"
I didn't do anything recently. I've raised numerous complaints on email/chat/phone. Nothing worked till now but today it started working. I got the card on aug 26. So it started working after 15 days. I don't think anyone in the HSBC customer support did anything to fix this.
I just booked one-way flights to Dubai, couple of things to note:
1. There was no OTP required. I just added the card and then when I proceeded to pay, the amount directly debited. No OTP while adding the card as well.
2. 700 rs charged per person for inconvenience fees for international flight.
3. Flight prices were around 8-10% inflated. I still used this card to get 32% back in accor terms that I would utilize in Dubai.
I just booked one-way flights to Dubai, couple of things to note:
1. There was no OTP required. I just added the card and then when I proceeded to pay, the amount directly debited. No OTP while adding the card as well.
2. 700 rs charged per person for inconvenience fees for international flight.
3. Flight prices were around 8-10% inflated. I still used this card to get 32% back in accor terms that I would utilize in Dubai.
Thanks, Puneet! Very helpful in terms of timelines one can maybe expect. Still extremely inconvenient even to have to wait 15 days for something as basic as accessing the travel portal, the one and only reason people are even taking this card.
As for inflated prices, yes, I think the Accor redemption (assuming you are someone planning to use it anyway) really does make it worth the joining fee.
abhisek08
TF Buzz
So I had uninstalled and re-installed the hsbc app and after that I started to see the new error- can't access data .
i just tried again on a different phone where I had the app already installed previously but I see the logged off error .
Had you also uninstalled/re-installed the app?
It looks like we've become their engineering team and troubleshooting their issue and know more about this issue than HSBC itself 🙂 🙂
Maybe its just a cooling off period on purpose , but I've seen on other posts it had started to work for them after 4-5 days as well, although its been about a week for me since I activated it.
I think they can't bear the cost as the CC community will juice this credit card to the max 😀
