Encalm Lounge (Domestic) T3, IGI Airport, Delhi

[jetesh]

Today, I attempted to use my Indusind Celesta Credit Card at the Encalm Lounge, T3, New Delhi Airport. However, when the card was swiped, the POS machine showed charges of ₹2,330 for lounge access. Surprisingly:

1. This card provides unlimited complimentary domestic lounge access.

2. And, there are no minimum spending criteria for this benefit.

It's all because of Dreamfolks vs Adani Lounge One.

 

[vibrant143]

Today, I attempted to use my Indusind Celesta Credit Card at the Encalm Lounge, T3, New Delhi Airport. However, when the card was swiped, the POS machine showed charges of ₹2,330 for lounge access. Surprisingly:

1. This card provides unlimited complimentary domestic lounge access.

2. And, there are no minimum spending criteria for this benefit.

It's all because of Dreamfolks vs Adani Lounge One.

I used IndusInd pioneer metal cc on 31 Aug , it showed only 2 rs as charge however pioneer debit card showed charges of 2300.

 

[Dragon_slayer]

Today, I attempted to use my Indusind Celesta Credit Card at the Encalm Lounge, T3, New Delhi Airport. However, when the card was swiped, the POS machine showed charges of ₹2,330 for lounge access. Surprisingly:

1. This card provides unlimited complimentary domestic lounge access.

2. And, there are no minimum spending criteria for this benefit.

It's all because of Dreamfolks vs Adani Lounge One.

So did you managed to fixed that? Or you left

 

[jetesh]

So did you managed to fixed that? Or you left

I think there is a major issue with the card. I faced the same issue at Primus Lounge, Indore Airport this morning. Already registered a complaint with IndusInd Credit Card CS.

Note:

1. This card provides unlimited complimentary domestic lounge access.
2. There is no minimum spending criteria for this benefit on this card.

 

[Dragon_slayer]

I think there is a major issue with the card. I faced the same issue at Primus Lounge, Indore Airport this morning. Already registered a complaint with IndusInd Credit Card CS.

Note:

1. This card provides unlimited complimentary domestic lounge access.
2. There is no minimum spending criteria for this benefit on this card.

Keep us posted on resolution

 

[jetesh]

Keep us posted on resolution

D O N E

 

[sanarora]

Even my burgundprivate credit card form axis which has unlimited domestic & international lounge access got denied at aviserve arrival lounge in mumbai t2 its due to dreamfolks breakup with axis icici, indusind howere did work there. Not sure why would indusind be affected by the dreamfolks issues.

 

[IKFLRT]

My emerald metal worked once at T3 Arrival and then during my next visit it did not work. All happened within the same week

 

[jetesh]

 

[vibrant143]

View attachment 109517

This may be due to amex network.

 

[jetesh]

This may be due to amex network.

NO IDEA BRO

 

[sanarora]

This may be due to amex network.

plz comment on this i was considering taking EPM based on amex network..! if thats the case ill stick to Mastercard..

 

[vibrant143]

plz comment on this i was considering taking EPM based on amex network..! if thats the case ill stick to Mastercard..

I m not the correct person to comment on EPM . However you can take on visa/Mastercard network.

 

[jetesh]

plz comment on this i was considering taking EPM based on amex network..! if thats the case ill stick to Mastercard..

GO FOR A VISA INFINITE

 

[sanarora]

GO FOR A VISA INFINITE

EPM comes on either mastercard world or amex, no visa option.

 

[jetesh]

Keep us posted on resolution

This may be due to amex network.

Their reply to my email:

Greetings from IndusInd Bank!

This is with reference your IndusInd Bank Credit Card.

We regret the delay in our response and the inconvenience caused to you.

Basis the concern raised by you regarding lounge access, we referred the matter to our internal team and have received a response.

We regret to inform you that due to a technical error associated with your Celesta Amex Credit Card, you are currently facing issues with accessing the listed lounges, and the system is prompting for payment.

Please be assured that we have already escalated this concern to the relevant team and are actively working to resolve it. We kindly request you to wait until the end of this week for the issue to be resolved.

In the meantime, we request you to use an alternative credit card to avail complimentary lounge access.

We sincerely apologize for the inconvenience caused and appreciate your patience.

 

[sanarora]

Their reply to my email:

Greetings from IndusInd Bank!

This is with reference your IndusInd Bank Credit Card.

We regret the delay in our response and the inconvenience caused to you.

Basis the concern raised by you regarding lounge access, we referred the matter to our internal team and have received a response.

We regret to inform you that due to a technical error associated with your Celesta Amex Credit Card, you are currently facing issues with accessing the listed lounges, and the system is prompting for payment.

Please be assured that we have already escalated this concern to the relevant team and are actively working to resolve it. We kindly request you to wait until the end of this week for the issue to be resolved.

In the meantime, we request you to use an alternative credit card to avail complimentary lounge access.

We sincerely apologize for the inconvenience caused and appreciate your patience.

Simple na, use alternative card, when they want us to fund account open FD buy ULIP there is no alternative bank suggestion. Fend for your self. Zero accountability. Someone should swipe the entire charges & the as bank to pay the bill as card is supposed to be free for all domestic lounge access. The least they should do is offer 2k discount in the annual fees of the celesta credit card..!