Infinia HDFC Smartbuy Orders taking forever.

[PreciousTincture]

Ordered an iPhone 17 Green Sage from Smartbuy rewards portal ( it was OOS almost everywhere else ) and i wanted to burn few points ( +16% back on major cash amount ). its been around 20 days, still not shipped . Raised the issue with Infinia Concierge a few times, they promised to ship by 24th October, still not shipped.

I have used rewards portal for apple products like 10 times, always ships the product in 1/2 days. lmk if there's something i can do to further escalate the issue.

 

[Aniket Sharma]

Ordered an iPhone 17 Green Sage from Smartbuy rewards portal ( it was OOS almost everywhere else ) and i wanted to burn few points ( +16% back on major cash amount ). its been around 20 days, still not shipped . Raised the issue with Infinia Concierge a few times, they promised to ship by 24th October, still not shipped.

I have used rewards portal for apple products like 10 times, always ships the product in 1/2 days. lmk if there's something i can do to further escalate the issue.

As you already checked its oos, then let it come back to stock then you will get it.

Second thing you can do is to cancel the order