Axis Magnus Complaint Regarding Confirmed Concierge Service Booking

[Gabbar.Singh]

Dear Mr. Amitabh Chowdhary,

I am writing to express my deep dissatisfaction and frustration regarding the concierge service I booked through Axis Bank, as confirmed by the email correspondence provided below. The service required me to pay a token amount of Re 1.00 for authentication purposes.

I made the booking on 29th March 2023 for a meet and greet service on 09th June 2023. This service was specifically for my international arrival by flight EK0516 at New Delhi airport, scheduled to land at 02:45 PM. However, upon reaching the airport on the aforementioned date, I was dismayed to find that no representative from the concierge service was present to assist me.

In my state of confusion and disappointment, I immediately contacted the "Axis Bank Extraordinary Weekends" helpline, seeking clarification. Unfortunately, the response I received from them was far from satisfactory. They claimed that they had no record of any booking under my name and suggested that I should have reminded them about my reservation if I had indeed made one.

This entire experience has left me utterly frustrated, as Axis Bank has failed to deliver on its commitments. It appears that the bank's employees are not only unreliable but also unhelpful in rectifying such issues promptly. This level of service is unacceptable and has greatly inconvenienced me.

In light of these circumstances, I request the following actions be taken to address the situation:

1. I kindly request an immediate refund of the Re 1.00 charged for the authentication process. Given the failure of the concierge service, it is only fair that this amount is returned to me promptly.
2. Considering the inconvenience and disappointment caused by this incident, I request that my Magnus Card be upgraded to a lifetime free membership. If my card is made free for life, it would alleviate my concerns about any future expectations from Axis Bank's services.
3. I urge you to thoroughly investigate this matter and take appropriate action against the employees responsible for mishandling my booking and providing incorrect information. It is crucial that such lapses are not repeated, and necessary disciplinary measures are taken to maintain the bank's reputation.
4. As a gesture of goodwill and to acknowledge the inconvenience I have faced, I expect an unconditional apology from Axis Bank for the hardship caused to me. A sincere apology will demonstrate your commitment to customer satisfaction and help rebuild my trust in your services.

I genuinely hope that Axis Bank takes immediate action to resolve this matter and rectify the disappointment I have experienced. Failure to address these concerns adequately may force me to reconsider my continued association with the bank. I believe in giving you the opportunity to address and rectify the situation before making any decisions.

I trust that you will treat this matter with the urgency and seriousness it deserves. I look forward to your prompt response and a satisfactory resolution to this issue.

Best regards,
XXXXXXXXX

 

[Reward Hunter]

What email id did you send to?

 

[sauravkumar]

Dear Mr. Amitabh Chowdhary,

I am writing to express my deep dissatisfaction and frustration regarding the concierge service I booked through Axis Bank, as confirmed by the email correspondence provided below. The service required me to pay a token amount of Re 1.00 for authentication purposes.

I made the booking on 29th March 2023 for a meet and greet service on 09th June 2023. This service was specifically for my international arrival by flight EK0516 at New Delhi airport, scheduled to land at 02:45 PM. However, upon reaching the airport on the aforementioned date, I was dismayed to find that no representative from the concierge service was present to assist me.

In my state of confusion and disappointment, I immediately contacted the "Axis Bank Extraordinary Weekends" helpline, seeking clarification. Unfortunately, the response I received from them was far from satisfactory. They claimed that they had no record of any booking under my name and suggested that I should have reminded them about my reservation if I had indeed made one.

This entire experience has left me utterly frustrated, as Axis Bank has failed to deliver on its commitments. It appears that the bank's employees are not only unreliable but also unhelpful in rectifying such issues promptly. This level of service is unacceptable and has greatly inconvenienced me.

In light of these circumstances, I request the following actions be taken to address the situation:

1. I kindly request an immediate refund of the Re 1.00 charged for the authentication process. Given the failure of the concierge service, it is only fair that this amount is returned to me promptly.
2. Considering the inconvenience and disappointment caused by this incident, I request that my Magnus Card be upgraded to a lifetime free membership. If my card is made free for life, it would alleviate my concerns about any future expectations from Axis Bank's services.
3. I urge you to thoroughly investigate this matter and take appropriate action against the employees responsible for mishandling my booking and providing incorrect information. It is crucial that such lapses are not repeated, and necessary disciplinary measures are taken to maintain the bank's reputation.
4. As a gesture of goodwill and to acknowledge the inconvenience I have faced, I expect an unconditional apology from Axis Bank for the hardship caused to me. A sincere apology will demonstrate your commitment to customer satisfaction and help rebuild my trust in your services.

I genuinely hope that Axis Bank takes immediate action to resolve this matter and rectify the disappointment I have experienced. Failure to address these concerns adequately may force me to reconsider my continued association with the bank. I believe in giving you the opportunity to address and rectify the situation before making any decisions.

I trust that you will treat this matter with the urgency and seriousness it deserves. I look forward to your prompt response and a satisfactory resolution to this issue.

Best regards,
XXXXXXXXX

Bhai ekdum Gabbar wala mail kiya h apne!!😎😎

 

[Gabbar.Singh]

What email id did you send to?

If you privately ask me, I will be happy to disclose.

 

[004archit]

Update this thread, if your card become LTF or any other offer they provide.

 

[RkrRkr is verified member.]

Dear Mr. Amitabh Chowdhary,

I am writing to express my deep dissatisfaction and frustration regarding the concierge service I booked through Axis Bank, as confirmed by the email correspondence provided below. The service required me to pay a token amount of Re 1.00 for authentication purposes.

I made the booking on 29th March 2023 for a meet and greet service on 09th June 2023. This service was specifically for my international arrival by flight EK0516 at New Delhi airport, scheduled to land at 02:45 PM. However, upon reaching the airport on the aforementioned date, I was dismayed to find that no representative from the concierge service was present to assist me.

In my state of confusion and disappointment, I immediately contacted the "Axis Bank Extraordinary Weekends" helpline, seeking clarification. Unfortunately, the response I received from them was far from satisfactory. They claimed that they had no record of any booking under my name and suggested that I should have reminded them about my reservation if I had indeed made one.

This entire experience has left me utterly frustrated, as Axis Bank has failed to deliver on its commitments. It appears that the bank's employees are not only unreliable but also unhelpful in rectifying such issues promptly. This level of service is unacceptable and has greatly inconvenienced me.

In light of these circumstances, I request the following actions be taken to address the situation:

1. I kindly request an immediate refund of the Re 1.00 charged for the authentication process. Given the failure of the concierge service, it is only fair that this amount is returned to me promptly.
2. Considering the inconvenience and disappointment caused by this incident, I request that my Magnus Card be upgraded to a lifetime free membership. If my card is made free for life, it would alleviate my concerns about any future expectations from Axis Bank's services.
3. I urge you to thoroughly investigate this matter and take appropriate action against the employees responsible for mishandling my booking and providing incorrect information. It is crucial that such lapses are not repeated, and necessary disciplinary measures are taken to maintain the bank's reputation.
4. As a gesture of goodwill and to acknowledge the inconvenience I have faced, I expect an unconditional apology from Axis Bank for the hardship caused to me. A sincere apology will demonstrate your commitment to customer satisfaction and help rebuild my trust in your services.

I genuinely hope that Axis Bank takes immediate action to resolve this matter and rectify the disappointment I have experienced. Failure to address these concerns adequately may force me to reconsider my continued association with the bank. I believe in giving you the opportunity to address and rectify the situation before making any decisions.

I trust that you will treat this matter with the urgency and seriousness it deserves. I look forward to your prompt response and a satisfactory resolution to this issue.

Best regards,
XXXXXXXXX

With Axis anything is possible ...Be it super Normal and Extraordinary Abnormal..

 

[Gabbar.Singh]

The reply received from Axis Bank is further disappointing. The gist of the message is that you are not sure when it will work and when it will not.

This is with reference to your email dated 12-06-2023 received at the office of our MD & CEO - Mr. Amitabh Chaudhry regarding Concierge service booking related concern.The reference number for the interaction is XXXXXXXXXXXX.

We regret that your recent experience with services did not commensurate with the standards we strive to provide. We sincerely apologize for the inconvenience caused to you. We request you to view this incident in isolation and not as representative of our services.

With reference to your email, please find the credit of Re.1 to your card account ending with 6731 dated 19-06-2023.

With regards to your query pertaining to lifetime free card, please note that Magnus Card is a paid card and there are many benefits given on this card. We provide 10K worth of welcome voucher, 25K Edge points (worth Rs. 5K) per month on Rs.1 lakh spends, Book My Show offer upto 10 times a month, Unlimited international and domestic lounge access to primary card holder, etc. Hence, we would be unable to accede with your request for lifetime free membership card.

Further, with regards to your booking related concern, please note that the below email is sent to customers upon submitting their details and it is just an enquiry and not a confirmation of the booking. However, we wish to extend one additional complimentary meet and assist to you, as a service gesture from our end.

We would like to assure you that, all our customers are important to us and your feedback will aid us in introspection and improvements.

We thank you for banking with us and assuring you the best of our services at all times.

 

[basant]

The reply received from Axis Bank is further disappointing. The gist of the message is that you are not sure when it will work and when it will not.

Bms 10 times a month🤔🤔🤔
It was 5 times/ per month??

 

[004archit]

They confirm meet and greet only 15 hour from the flight?

I have to catch a flight on 23 June, but still they have not confirmed the meet and greet service , axis is such a pain in this

 

[mosco]

I had the similar experience in golf booking. Its their shitty extra ordinary site. It provides no information on cancellation of failed booking and don't even refund the verification 1re. I was also under the same impression that my booking is confirmed as I did it for the first time and travelled 30kms to experience golf for the first time and was told that they didn't have any booking. Axis concierge also didn't accept that I made a booking. Later to check on the page i saw a grey text showing booking failed. No normal eye would catch that. No mail no information nothing. It was a very bitter experience and after that I always called conceirge desk to make bookings for me.