Abhijith
TF Neo
I got my Axis Magnus card on 18th July 2023.
And today I got a email stating that the policy is changing from 1st Sept.
Customer care reached out to me and enticed me with all the benefits and it looked like a great deal. So I went ahead with the card.
3 days later most of the benefits are removed in terms of edge reward points.
Upon calling customer care, they said they cannot reverse the joining fee if I cancel the card now since I have already made spends on the card. Their website is also not updated yet with the new terms and conditions.
Can I raise a consumer court case against them in this? Do you guys think there is a valid case for this?
I have paid 10000 for a service which I am not being offered because they changed the policy, and now they are forcing me to pay for something that I do not want.
And today I got a email stating that the policy is changing from 1st Sept.
Customer care reached out to me and enticed me with all the benefits and it looked like a great deal. So I went ahead with the card.
3 days later most of the benefits are removed in terms of edge reward points.
Upon calling customer care, they said they cannot reverse the joining fee if I cancel the card now since I have already made spends on the card. Their website is also not updated yet with the new terms and conditions.
Can I raise a consumer court case against them in this? Do you guys think there is a valid case for this?
I have paid 10000 for a service which I am not being offered because they changed the policy, and now they are forcing me to pay for something that I do not want.