Hey guys. I have a HDFC cc, I have noticed that I don't receive any otp for transactions on my email apart for Amazon. Anyone facing the same? What's the solution, will call Customer care anyway though.
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Infinia HDFC CC OTP
- Thread starter SmartyAadi
- Start date
- Replies 54
- Views 2K
PNO - Principal Nodal Officer. Level 2 escalation desk after usual customer care.
Yeah yeah. Makes sense. I will raise email to hdfc to do that. /s
Ah okay. Thanks man, appreciate it!
Also ask for zepto, just in case blinkit is slow
Ask them to give each card holder be given their own server.. So they can create otp at home itself. Will be more convenient
shrewdoc
TF Legend
PNO is usually Level 3 or 4, varies from bank to bank.
L1: Customer Care
L2: Escalations / Floor Manager
L3: NO
L4: PNO
L5: Internal BO
L6: RBI BO
Exceptions: MD Desk which can intervene sometimes.
Thanks man, one learns new things every day.
NShah
TF Prestige
L1: customerservices.cards@hdfcbank.com
L2: escalation.cc@hdfcbank.com
L3: grievance.redressalcc@hdfcbank.com
L4: priorityredressal.creditcards@hdfcbank.com
You can also reach out via these forms if you already have an SR number:
Grievance Redressal:
https://leads.hdfcbank.com/applications/webfor ms/apply/grievance_redressal_form.asp
Principal Nodal Officer:
https://leads.hdfcbank.com/applications/webfor ms/apply/complaint_form_new.asp
BTW on an unrelated topic, does anyone know, if we upgrade a icici credit card, can we downgrade it later? Trying to get ltf or atleast fyf Emeralde so can later downgrade it to coral if only being given fyf?
Yes, ltf is not much issue. Fyf is fine as well. So will I be able to downgrade to coral later?
NShah
TF Prestige
If you upgrade from Coral to other icici bank cards, coral will remain active.
A followup with this. I called HDFC a few days back and they said that they'll look into it. Now I don't even get otp for amazon transactions on my email. Only getting on SMS. Nice work!
Sorry if this feels like Necro - posting on the thread. So I did email HDFC at customerservices.cards@hdfcbank.com reporting that OTPs are not coming. They say they only come for international txns which is weird as I was getting the Amazon.in otp earlier so not too sure.
HDFC seems clueless about their own damn system. Pathetic service experience. Everyone here has confirmed getting OTPs on other spends too.
bsc0008
TF Select
I've a hypothesis for this: If we complete the OTP in Amazon checkout page itself, then we'll get the OTP in email also because for some weird reason it's considered as IVR initiated payment in HDFC systems. Instead if we choose the redirect to Bank page and then receive OTP then we don't get the email, only SMS.
Note: This is based on a very small sample size of 1 with few orders only, so take it with caution 😉
Haha lol. Maybe? But like people said on the thread that they do get otps for other merchants too so not too sure.
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