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Credit Card Option Gone Missing From 1MG on Tata Neu, Any Solutions?

maheshspanicker

TF Premier
I have been trying to order some medicine from Tata Neu. On the checkout page, there is no credit card option! I can see my saved cards on the profile page. Logged out and logged back in to the app, but there is only UPI, Pay Later, Wallets and Netbanking option, no cards... Anyone can replicate this? Any solutions?
I ordered medicines using cards multiple times in the past, by the way.
 
I have been trying to order some medicine from Tata Neu. On the checkout page, there is no credit card option! I can see my saved cards on the profile page. Logged out and logged back in to the app, but there is only UPI, Pay Later, Wallets and Netbanking option, no cards... Anyone can replicate this? Any solutions?
I ordered medicines using cards multiple times in the past, by the way.
When did it change? I just order 3-4 days ago.
Edit- It's still showing to me.
 
I have been trying to order some medicine from Tata Neu. On the checkout page, there is no credit card option! I can see my saved cards on the profile page. Logged out and logged back in to the app, but there is only UPI, Pay Later, Wallets and Netbanking option, no cards... Anyone can replicate this? Any solutions?
I ordered medicines using cards multiple times in the past, by the way.
I am getting all option....COD, UPI, Paytm, Simpl,CC/DC
 
When did it change? I just order 3-4 days ago.
Edit- It's still showing to me.

I never had issues before, found this out yesterday. Looks like an app issue specific to me, but don't know how to fix it. Wrote to the 1MG team on FB, they just suggested writing to the TataNeu customercare. Those guys are reachable on phone only for flights and hotels, the chat option is sluggish and robotic...
 
I've cleared data, uninstalled and reinstalled the app, nothing seem to be working.
I checked on Big Basket through Neu, the payment page is working as it should with all options shown. So the issue seems specific to the medicine category.
 
In the new payment page netbanking and cards are under same heading. May be that's why you are getting confused. Hehe. Do check again.
I've cleared data, uninstalled and reinstalled the app, nothing seem to be working.
I checked on Big Basket through Neu, the payment page is working as it should with all options shown. So the issue seems specific to the medicine category.
 
In the new payment page netbanking and cards are under same heading. May be that's why you are getting confused. Hehe. Do check again.

I wish that was the case! Unfortunately, the cards are really missing in action for me. The netbanking section says netbanking, pay in your bank's website, and below we have a list of banks. If you click on any of it, it would take you to the bank site to log in, jus as any netbanking transactions are supposed to do.
The bizarre thing is that none of the saved cards are shown. usually, its my Tata Neu Infinity that's shown as the recommended option. There was nothing yesterday. I clicked on HDFC in the netbanking section, since then it is showing HDFC Netbanking as the recommended option. Since others can't replicate the issue, I am in a major fix. Have send the Neu CC screen recording, lets see what they have to say...
 
Not that I know of. Once you open 1mg, on right hand bottom click profile, then click manage payment methods. Check if something is disable.

Did that, and nothing is disabled, can see all my saved cards in there... The customercare is just asking for more time each time I contact them. Totally strange and very annoying and inconvenient.
 
So I received a call from the Tata Neu CC today, and they informed me that it was a technical issue that created the difficulty, some users were unable to pay with cards on 1MG on Neu. They've fixed the issue now. I went back and checked, the issue is now fixed, I can see all my saved cards, as well as the add DC/CC option for payment on 1MG now.
 
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