All Banks Customer Care Dept Contact Info (Mail and Phone Numbers)

Talkwithfino · Apr 14, 2024

Hello Everyone,

Here, you can find Bank's Customer Care Dept details (Banking related queries)
Special mention to @ritwik2000

for providing id's while making this thread

Note : Please refer to official Bank website for latest details. Details in following post might not be updated

Bank ~~( hyperlink to Contact us page has been included )~~ banks have started migrating to bank.in domain - the link might not be the latest	Phone	Customer Care - First point of Contact on Email	If you do not receive a response/satisfactory response from customer Care, you can Escalate to these Id's	In case you are still not satisfied with the Resolution provided by the Bank - you can raise your Grievance to the Principal Nodal Officer of the Bank
AU Small Finance	1800 1200 1200 1800 26 66677	customercare@aubank .in		pno@aubank .in
Axis Prestige Burgundy & Private	1860 419 5555 1860 500 5555 1800 103 5577 1800 572 1888 1800 419 0065 1800 103 5577	email.services@axisbank .com premium.experience@axisbank. com	nodal.officer@axisbank. com	pno@axisbank .com
Bandhan	1800 258 8181	customercare@bandhanbank .com		pno@bandhanbank .com
Bank of Baroda	1800 5700 1800 5000			cs.ho@bankofbaroda .com
Canara Bank	1800 1030
DBS Treasures	1860 210 3456 1860 267 1234 1860 276 4567 1800 209 4555	customercareindia@dbs .com		dbsnodalofficer@dbs .com
Deutsche	1860 266 6601	customer.care@db .com	head.services@db .com	pno.india@db .com
Federal	1800 425 1199 1800 420 1199	contact@federalbank .co.in	grievanceescalations@federalbank .co.in	support@federalbank .co.in
Hdfc Classic, Preferred Imperia, Infiniti	1800 1600 1800 2600 1800 266 3310 1800 102 3310	support@hdfcbank .com	grievance.redressal@hdfcbank .com	pnohdfcbank@ hdfcbank.com

HSBC Premier	1800 267 3456 1800 266 3456 1800 120 4722			pnohsbcbank@ hsbc.co.in
Icici Wealth Private	1800 1080 1800 103 8181	customer.care@icicibank .com	headservicequality@icicibank. com	pno@icicibank .com
Indusind	1860 267 7777	reachus@indusind .com	customercare@indusind .com	nodal.officer@ indusind.com
Idfc First	1800 10 888	banker@idfcfirstbank .com	rno@idfcfirstbank .com	pno@idfcfirstbank .com
Jana Small Finance	1800 2080	customercare@janabank .com	grievance.redressal@janabank .com	nodal.officer@janabank .com
Kotak Mahindra 811 Privy Private	1860 266 2666 1860 266 0811 1800 266 6666 022 6204 2100	grievanceredressal.bankaccount@kotak .com grievanceredressal.others@kotak .com privileged@kotak .com info.private@kotak .com feedback.private@kotak .com	nodalofficer@kotak .com	pno@kotak .com k.vora@kotak .com k.vora2@kotak .com
PNB	1800 18000 1800 2021	care@pnb .co.in		pno@pnb .co.in
RBL	+91 22 6115 6300	customercare@rblbank .com	regionalnodalofficer@rblbank .com	principalnodalofficer@rblbank .com
SBI	1800 1234 1800 2100	customercare@sbi .co.in		gm.customer@sbi .co.in
SBM	1800 2099 335 1800 1033 817	customercare@sbmbank .co.in	nodal.officer@sbmbank .co.in	principalnodalofficer@sbmbank .co.in

Standard Chartered Priority Private	Different numbers as per cities. Check website	customer.care@sc .com priority.banking@sc .com	head.service@sc .com nodal.officer@sc .com	principal.nodalofficer@sc .com
Yes Private	1800 1200 1860 210 1200 1800 121 4444 1800 103 0210	yestouch@yesbank .in yesprivate@yesbank .in	head.grievanceredressal@yesbank .in	principal.nodalofficer@yesbank .in

ritwik2000 · Apr 15, 2024

@talkwithfino < updated >

bhaveshS · Apr 15, 2024

talkwithfino said:
Hello Everyone,
While there exists a thread for All Bank Credit Card Dept >> https://www.technofino.in/community/threads/all-bank-credit-card-department-email-id-phone-no.529/

This thread is to covers the Support options for Regular Banking

HDFC BANK

Customer Care Phone - 1800 202 6161
recently, they updated this and included two more numbers - 1800 1600 / 1800 2600
For Managed Programs Customers - 1800 266 3310 (it is basically the same for Classic, Preferred; only Imperia and Infiniti have dedicated desks)
For Imperia & Infiniti Customers - 1800 102 3310

Email: Lvl 1 - support@hdfcbank.com OR for managed programs >> classicbanking@hdfcbank.com / preferredbanking@hdfcbank.com / imperiabanking@hdfcbank.com/ infinitibanking@hdfcbank.com
in case of escalation >> escalation@hdfcbank.com

Lvl 2- grievance.redressal@hdfcbank.com
Lvl 3- pno@hdfcbank.com

Desk of MD/CEO- sashi.jagdishan@hdfcbank.com

ICICI BANK

Customer Care Phone - 1800 1080
For Wealth Customers - 1800 103 8181

Email: Lvl 1 - customer.care@icicibank.com
For escalation >> https://nli.icicibank.com/NewRetailWeb/complaint.htm

Lvl 3 - headservicequality@icicibank.com / pno@icicibank.com /
For Respective Programs- headprivilegebanking@icicibank.com / headwealthmanagement@icicibank.com/ headprivatebanking@icicibank.com
Desk of Senior Management - https://nli.icicibank.com/NewRetailWeb/seniorManagementGrievance.htm

KOTAK BANK

Customer Care phone - 1800 266 0811
for banking complaints - 1860 266 2666
Privy League Customers - 1800 266 6666
Private Banking - 022 6204 2100

Email - privileged@kotak.com (for Privy League Customers)
feedback.private@kotak.com (for Private Banking Customers)
if anyone has kotak support emails; pls DM me, I will update them over here

AXIS BANK

Customer Care phone - 1860 419 5555 / 1860 500 5555 / 1800 103 5577
For Burgundy Customers - 1800 419 0065

Email: For Burgundy Customers - premium.experience@axisbank.com

Lvl 2 - nodal.officer@axisbank.com
Lvl 3 - pno@axisbank.com

Will be updating soon for other Banks. Meanwhile, if anyone has email id's for Kotak and any dedicated email/ phone for any Managed HNI programs for any other banks, pls DM me.

Good job brother..

Vasuki · Apr 15, 2024

Good information .
Add more in future

doraemon · Apr 15, 2024

talkwithfino said:
Hello Everyone,
While there exists a thread for All Bank Credit Card Dept >> https://www.technofino.in/community/threads/all-bank-credit-card-department-email-id-phone-no.529/

This thread is to covers the Support options for Regular Banking

HDFC BANK

Customer Care Phone - 1800 202 6161
recently, they updated this and included two more numbers - 1800 1600 / 1800 2600
For Managed Programs Customers - 1800 266 3310 (it is basically the same for Classic, Preferred; only Imperia and Infiniti have dedicated desks)
For Imperia & Infiniti Customers - 1800 102 3310

Email: Lvl 1 - support@hdfcbank.com OR for managed programs >> classicbanking@hdfcbank.com / preferredbanking@hdfcbank.com / imperiabanking@hdfcbank.com/ infinitibanking@hdfcbank.com
in case of escalation >> escalation@hdfcbank.com

Lvl 2- grievance.redressal@hdfcbank.com
Lvl 3- pno@hdfcbank.com

Desk of MD/CEO- sashi.jagdishan@hdfcbank.com

ICICI BANK

Customer Care Phone - 1800 1080
For Wealth Customers - 1800 103 8181

Email: Lvl 1 - customer.care@icicibank.com
For escalation >> https://nli.icicibank.com/NewRetailWeb/complaint.htm

Lvl 3 - headservicequality@icicibank.com / pno@icicibank.com /
For Respective Programs- headprivilegebanking@icicibank.com / headwealthmanagement@icicibank.com/ headprivatebanking@icicibank.com
Desk of Senior Management - https://nli.icicibank.com/NewRetailWeb/seniorManagementGrievance.htm

KOTAK BANK

Customer Care phone - 1800 266 0811
for banking complaints - 1860 266 2666
Privy League Customers - 1800 266 6666
Private Banking - 022 6204 2100

Email - privileged@kotak.com (for Privy League Customers)
feedback.private@kotak.com (for Private Banking Customers)
if anyone has kotak support emails; pls DM me, I will update them over here

AXIS BANK

Customer Care phone - 1860 419 5555 / 1860 500 5555 / 1800 103 5577
For Burgundy Customers - 1800 419 0065

Email: For Burgundy Customers - premium.experience@axisbank.com

Lvl 2 - nodal.officer@axisbank.com
Lvl 3 - pno@axisbank.com

Will be updating soon for other Banks. Meanwhile, if anyone has email id's for Kotak and any dedicated email/ phone for any Managed HNI programs for any other banks, pls DM me.

Nice share keep it updated

Deleted member 30446 · Apr 15, 2024

talkwithfino said:
Hello Everyone,
While there exists a thread for All Bank Credit Card Dept >> https://www.technofino.in/community/threads/all-bank-credit-card-department-email-id-phone-no.529/

This thread is to cover the Support options for Regular Banking

HDFC BANK

Customer Care Phone - 1800 202 6161
recently, they updated this and included two more numbers - 1800 1600 / 1800 2600
For Managed Programs Customers - 1800 266 3310 (it is basically the same for Classic, Preferred; only Imperia and Infiniti have dedicated desks)
For Imperia & Infiniti Customers - 1800 102 3310

Email: Lvl 1 - support@hdfcbank.com OR for managed programs >> classicbanking@hdfcbank.com / preferredbanking@hdfcbank.com / imperiabanking@hdfcbank.com/ infinitibanking@hdfcbank.com
in case of escalation >> escalation@hdfcbank.com

Lvl 2- grievance.redressal@hdfcbank.com
Lvl 3- pno@hdfcbank.com

Desk of MD/CEO- sashi.jagdishan@hdfcbank.com

ICICI BANK

Customer Care Phone - 1800 1080
For Wealth Customers - 1800 103 8181

Email: Lvl 1 - customer.care@icicibank.com
For escalation >> https://nli.icicibank.com/NewRetailWeb/complaint.htm

Lvl 3 - headservicequality@icicibank.com / pno@icicibank.com /
For Respective Programs- headprivilegebanking@icicibank.com / headwealthmanagement@icicibank.com/ headprivatebanking@icicibank.com
Desk of Senior Management - https://nli.icicibank.com/NewRetailWeb/seniorManagementGrievance.htm

KOTAK BANK

Customer Care phone - 1800 266 0811
for banking complaints - 1860 266 2666
Privy League Customers - 1800 266 6666
Private Banking - 022 6204 2100

Email - privileged@kotak.com (for Privy League Customers)
feedback.private@kotak.com (for Private Banking Customers)
if anyone has kotak support emails; pls DM me, I will update them over here

AXIS BANK

Customer Care phone - 1860 419 5555 / 1860 500 5555 / 1800 103 5577
For Burgundy Customers - 1800 419 0065

Email: For Burgundy Customers - premium.experience@axisbank.com

Lvl 2 - nodal.officer@axisbank.com
Lvl 3 - pno@axisbank.com

View attachment 49874

Customer Care phone - 1800 10 888

Email : banker@idfcfirstbank.com ( to be verified yet )

Lvl 2 - rno@idfcfirstbank.com ( rno stands for Regional Nodal Offier)

Lvl 3- pno@idfcfirstbank.com > the pno desk also has a hpone number - 1800 209 9771

Customer Care phone - 1860 210 3456 / 1860 267 1234
for erstwhile LVB Bank - 1860 267 4567
For Treasures Customers ( if you are digibank customer, you can still call; they will route your call to Digibank Executive) - 1800 209 4555

Email: customercareindia@dbs.com

Lvl 1 - Regional Nodal Officers >> https://www.dbs.com/in/iwov-resources/pdf/ibanking/RNOs-List-DBIL.pdf
Lvl 2- dbsnodalofficer@dbs.com ( Principal Nodal Officer) +91 22 6614 7578

Lvl 3- seniormgmt-cbg@dbs.com
Lvl 4- cbgheaddbsindia@dbs.com
Lvl 5 - ceodbsindia@dbs.com +91 22 6638 8847

HSBC BANK

Customer Care Phone - 1800 267 3456 / 1800 121 2208
For Premier Banking Customers- 1800 266 3456 / 1800 120 4722

Email : Lvl 1 - Either through above Phone Banking numbers or Online Form > https://www.hsbc.co.in/en-in/forms/complaint/

Lvl 2- Same Online Form >> https://www.hsbc.co.in/en-in/forms/complaint/

Lvl 3 ( for different depts) is as follows :

Pno - pnohsbcbank@hsbc.co.in 022 6122 3798

Head of Customer Advocacy - headcustomerrelations.retailbanking@hsbc.co.in

Head of Wealth and Personal Banking - headretailbanking@hsbc.co.in

Ceo's office - ceosoffice@hsbc.co.in

Will be updating soon for other Banks. Meanwhile, if anyone has email id's for Kotak and any dedicated email/ phone for any Managed HNI programs for any other banks, pls DM me.

Incredible work bro I wish you all the hoes
btw can you please add IndusInd

Talkwithfino · Apr 16, 2024

ritwik2000 said:
@talkwithfino PNB : level 1 - care@pnb.co.in
level 2 - Circle Officers https://www.pnbindia.in/circle-offices-branches.html
level 3 - Zonal Officers https://www.pnbindia.in/ZONAL-MANAGERS.html

@ritwik2000 Thank you bro for providing the info

ritwik2000 · Apr 16, 2024

< Updated >

bhaveshS · Apr 16, 2024

For sbi:
CustomerServiceHead@sbicard.com
PrincipalNodalOfficer@sbicard.com
Nodalofficer@sbicard.com
closurerequest@sbicard.com
customercare@sbicard.com

Strange · Apr 16, 2024

bhaveshS said:
For sbi:
CustomerServiceHead@sbicard.com
PrincipalNodalOfficer@sbicard.com
Nodalofficer@sbicard.com
closurerequest@sbicard.com
customercare@sbicard.com

It's for SBI Card not State Bank of India.

Vasuki · Apr 16, 2024

talkwithfino said:
@ritwik2000 Thanksss for sharing bro

If anyone knows for any other banks; please share , I will update it in the list

Make it wiki post

ritwik2000 · Apr 16, 2024

+ + updated

bhaveshS · Apr 16, 2024

Strange said:
It's for SBI Card not State Bank of India.

Oh shit forget to read the post

ritwik2000 · Apr 16, 2024

Honestly speaking Public banks escalation matrix is broken and no one replies. My friend faced it with SBI and I faced it with BoB. Only when RBI BO gets involved they honor to call with up with full urgency.

Badshah · Apr 16, 2024

talkwithfino said:
Hello Everyone,
While there exists a thread for All Bank Credit Card Dept >> https://www.technofino.in/community/threads/all-bank-credit-card-department-email-id-phone-no.529/

This thread is to cover the Support options for Regular Banking

HDFC BANK

Customer Care Phone - 1800 202 6161
recently, they updated this and included two more numbers - 1800 1600 / 1800 2600
RM Connect - 70433 70433
For Managed Programs Customers - 1800 266 3310 (it is basically the same for Classic, Preferred; only Imperia and Infiniti have dedicated desks)
For Imperia & Infiniti Customers - 1800 102 3310

Email: Lvl 1 - support@hdfcbank.com OR for managed programs >> classicbanking@hdfcbank.com / preferredbanking@hdfcbank.com / imperiabanking@hdfcbank.com/ infinitibanking@hdfcbank.com
in case of escalation >> escalation@hdfcbank.com

Lvl 2- grievance.redressal@hdfcbank.com
Lvl 3- pno@hdfcbank.com

Desk of MD/CEO- sashi.jagdishan@hdfcbank.com

ICICI BANK

Customer Care Phone - 1800 1080
For Wealth Customers - 1800 103 8181

Email: Lvl 1 - customer.care@icicibank.com
For escalation >> https://nli.icicibank.com/NewRetailWeb/complaint.htm

Lvl 3 - headservicequality@icicibank.com / pno@icicibank.com /
For Respective Programs- headprivilegebanking@icicibank.com / headwealthmanagement@icicibank.com/ headprivatebanking@icicibank.com
Desk of Senior Management - https://nli.icicibank.com/NewRetailWeb/seniorManagementGrievance.htm

KOTAK BANK

Customer Care phone - 1800 266 0811
for banking complaints - 1860 266 2666
Privy League Customers - 1800 266 6666
Private Banking - 022 6204 2100

Email - privileged@kotak.com (for Privy League Customers)
feedback.private@kotak.com (for Private Banking Customers)

Lvl 2 - Nodal Officer - p.balgi@kotakbank.com
Lvl 3 - PNO - k.vora@kotakbank.com

AXIS BANK

Customer Care phone - 1860 419 5555 / 1860 500 5555 / 1800 103 5577
For Burgundy Customers - 1800 419 0065

Email: For Burgundy Customers - premium.experience@axisbank.com

Lvl 2 - nodal.officer@axisbank.com
Lvl 3 - pno@axisbank.com

View attachment 49874

Customer Care phone - 1800 10 888

Email : banker@idfcfirstbank.com ( to be verified yet )

Lvl 2 - rno@idfcfirstbank.com ( rno stands for Regional Nodal Offier)

Lvl 3- pno@idfcfirstbank.com > their pno desk also has a phone number - 1800 209 9771

Desk of Senior Management :- prioritydesk@idfcfirstbank.com
Chief Customer Experience Officer - CCEO@idfcfirstbank.com ( YES, there are 2 'C' ) Reatil Banking head > head.retailbanking@idfcfirstbank.com
Ceo - CEO@idfcfirstbank.com

Customer Care phone - 1860 267 7777 / 022 6857 7777 / 022 4406 6666 / 022 4220 7777
Email :
Lvl 1 - https://www.indusind.com/in/en/microsites/forms/grievance-redressal.html OR>> reachus@indusind.com
For Exclusive Customers >> exclusive@indusind.com
For Pioneer Customers - pioneer@indusind.com
For Solitaire Customers - indussolitaire@indusind.com

Lvl 2- https://www.indusind.com/in/en/microsites/forms/grievance-redressal.html OR
customercare@indusind.com
List of Regional Nodal officers - https://www.indusind.com/content/da...anceRedressal/RNO-Regional-Nodal-Officers.pdf

Lvl 3- Escalation to the PNO >> https://www.indusind.com/in/en/microsites/forms/grievance-redressal.html

Customer Care phone - 1800 1200
For Yes Private - 1800 121 4444 / 1800 103 0210

Email : yestouch@yesbank.in
For Yes First Customers- yesfirst@yesbank.in
For Premia Customers - yespremia@yesbank.in
For Grandeur Customers - yesgrandeur@yesbank.in

Lvl 2- head.grievanceredressal@yesbank.in
Lvl 3 and Senior Management- principal.nodalofficer@yesbank.in /
retailhead@yesbank.in
presidential.complaints@yesbank.in
Desk of MD & Ceo - mdceo@yesbank.in

Customer Care phone - 1860 210 3456 / 1860 267 1234
for erstwhile LVB Bank - 1860 267 4567
For Treasures Customers ( if you are digibank customer, you can still call; they will route your call to Digibank Executive) - 1800 209 4555

Email: customercareindia@dbs.com

Lvl 1 - Regional Nodal Officers >> https://www.dbs.com/in/iwov-resources/pdf/ibanking/RNOs-List-DBIL.pdf
Lvl 2- dbsnodalofficer@dbs.com ( Principal Nodal Officer) +91 22 6614 7578

Lvl 3- seniormgmt-cbg@dbs.com
Lvl 4- cbgheaddbsindia@dbs.com
Lvl 5 - ceodbsindia@dbs.com +91 22 6638 8847

Customer Care phone - They have different phone numbers based on the city. Details here > https://www.sc.com/in/contact-us/

Email: customer.care@sc.com
For Premium Banking - same as above
For Priority Banking - priority.banking@sc.com
For Private Banking - +91 22 6735 5540

Lvl 2 - head.service@sc.com
Also, nodal.officer@sc.com
Lvl 3- principal.nodalofficer@sc.com ( 080 42896718 / 080 28089025 )
Head Wealth Management India - 080-42896714 / 080-28089019
Head Private Banking - 080-42896715/ 080-28089020
Ms Zarin Daruwala - Cluster CEO India and South Asia - 022-39400123 / 022-66029549

HSBC BANK

Customer Care Phone - 1800 267 3456 / 1800 121 2208
For Premier Banking Customers- 1800 266 3456 / 1800 120 4722

Email : Lvl 1 - Either through above Phone Banking numbers or Online Form > https://www.hsbc.co.in/en-in/forms/complaint/
Lvl 2- Same Online Form >> https://www.hsbc.co.in/en-in/forms/complaint/
Lvl 3 ( for different depts) is as follows :

Pno - pnohsbcbank@hsbc.co.in 022 6122 3798

Head of Customer Advocacy - headcustomerrelations.retailbanking@hsbc.co.in

Head of Wealth and Personal Banking - headretailbanking@hsbc.co.in

Ceo's office - ceosoffice@hsbc.co.in

If anyone has any dedicated email/ phone for any Managed HNI programs for any bank, pls DM or reply in this thread.

@ashwink @vaibhav111 Make it wiki post

moneyMaker · Apr 17, 2024

LE GE ND

BUDHRAJ · Apr 22, 2024

anyone has central bank of india support mail id of higher authority ?

ritwik2000 · Apr 22, 2024

BUDHRAJ said:
anyone has central bank of india support mail id of higher authority ?

gmoper@centralbank.co.in nodal officer

ritwik2000 · Apr 22, 2024

ritwik2000 said:
gmoper@centralbank.co.in nodal officer

@talkwithfino add krdo

Tarun239 · Apr 22, 2024

It would be nice, if admin can update all contacts in one post. Thanks

All Banks Customer Care Dept Contact Info (Mail and Phone Numbers)

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