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Amazon pay ICICI bank credit card cancelled automatically 1 day after receiving the card

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Sha03

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I applied for Apay ICICI bank Credit card a week before and got delivered yesterday. I already hold 2 ICICI credit cards (BPCL and Coral Rupay) cards. The CIBIL got hit and the whole process got over in 5 days time.

I activated the card and my only transaction (for 150 rupees) yesterday was declined and today Out of nowhere I received a mail saying my card has been closed/cancelled as per my request.

I reached out to Customer care (twice) and they both told they had no information or reason on why the card got closed / cancelled one day after getting the card. They're asking me to reach out to the Bank in person to know the reason and also told the card would not be re-enabled and have to apply again if I need the card.

I was able to view the card yesterday in Ipay app and also set my pin and enabled transactions (Basically I activated the card the same day I received it). This is not the first card of ICICI aswell, and I have 2 year CIBIL history as well.


Any idea what would be the reason and what I need to do now? Anyone with a similar experience, please help !
 
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Sha03 said:
I applied for Apay ICICI bank Credit card a week before and got delivered yesterday. I already hold 2 ICICI credit cards (BPCL and Coral Rupay) cards. The CIBIL got hit and the whole process got over in 5 days time.

I activated the card and my only transaction (for 150 rupees) yesterday was declined and today Out of nowhere I received a mail saying my card has been closed/cancelled as per my request.

I reached out to Customer care (twice) and they both told they had no information or reason on why the card got closed / cancelled one day after getting the card. They're asking me to reach out to the Bank in person to know the reason and also told the card would not be re-enabled and have to apply again if I need the card.

I was able to view the card yesterday in Ipay app and also set my pin and enabled transactions (Basically I activated the card the same day I received it). This is not the first card of ICICI aswell, and I have 2 year CIBIL history as well.


Any idea what would be the reason and what I need to do now? Anyone with a similar experience, please help !
Click to expand...
I think it is related to the recent bug in icici and you got caught in between.

We need expert advice here.
@VISHESH_BANSAL
@DocFixIt

Bhai aur kisi ka yad nhi tum log kardo jisko tag karna h.
 
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Maybe th
Sha03 said:
I applied for Apay ICICI bank Credit card a week before and got delivered yesterday. I already hold 2 ICICI credit cards (BPCL and Coral Rupay) cards. The CIBIL got hit and the whole process got over in 5 days time.

I activated the card and my only transaction (for 150 rupees) yesterday was declined and today Out of nowhere I received a mail saying my card has been closed/cancelled as per my request.

I reached out to Customer care (twice) and they both told they had no information or reason on why the card got closed / cancelled one day after getting the card. They're asking me to reach out to the Bank in person to know the reason and also told the card would not be re-enabled and have to apply again if I need the card.

I was able to view the card yesterday in Ipay app and also set my pin and enabled transactions (Basically I activated the card the same day I received it). This is not the first card of ICICI aswell, and I have 2 year CIBIL history as well.


Any idea what would be the reason and what I need to do now? Anyone with a similar experience, please help !
Click to expand...
They will issue new card

Text them on X ..
They will confirm & tell u exact reason or correct it
 
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Rahul Gupta said:
I think it is related to the recent bug in icici and you got caught in between.

We need expert advice here.
@VISHESH_BANSAL
@DocFixIt

Bhai aur kisi ka yad nhi tum log kardo jisko tag karna h.
Click to expand...
This was in the news as well. This could be the probable reason.

economictimes.indiatimes.com

ICICI Bank iMobile app glitch: Several ICICI Bank customers are now seeing details of other users when using mobile app

On the ICICI Bank iMobile app several users have claimed to be able to access details of other customers (people they dont even know) – these include credit card details. If you can see other people's card and account details, make sure to raise the complaint to avoid and any misuse.
economictimes.indiatimes.com economictimes.indiatimes.com

What ICICI Bank has said about the tech glitch​

“Our customers are our utmost priority and we are wholeheartedly dedicated to safe guarding their interests. It has come to our notice that about 17,000 new credit cards which were issued in the past few days were erroneously mapped in our digital channels to wrong users. They constitute about 0.1% of the Bank’s credit card portfolio. As an immediate measure, we have blocked these cards and are issuing new ones to the customers.
 
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Sha03 said:
Thank you, @shashank08 , any other details other than last 4 digits and email id to be mentioned in the message while sending it to this X account?
Click to expand...
Just tell ur problem
If u give last 4 digit of card
& Phone number

Nothing else required by them once they identify you from particular x I'd .

Next time u don't have to share contact number

Pls don't tweet rather direct dm
 
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Thanks for the suggestions. Mich appreciated. I've DM'ed them with my last 4 digits, phone and mail id and the issue.

I'll update if anything good happens and from other forums I've discussed, many has received a message saying they would reissue the card, but for me straight closure.
 
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Sha03 said:
I applied for Apay ICICI bank Credit card a week before and got delivered yesterday. I already hold 2 ICICI credit cards (BPCL and Coral Rupay) cards. The CIBIL got hit and the whole process got over in 5 days time.

I activated the card and my only transaction (for 150 rupees) yesterday was declined and today Out of nowhere I received a mail saying my card has been closed/cancelled as per my request.

I reached out to Customer care (twice) and they both told they had no information or reason on why the card got closed / cancelled one day after getting the card. They're asking me to reach out to the Bank in person to know the reason and also told the card would not be re-enabled and have to apply again if I need the card.

I was able to view the card yesterday in Ipay app and also set my pin and enabled transactions (Basically I activated the card the same day I received it). This is not the first card of ICICI aswell, and I have 2 year CIBIL history as well.


Any idea what would be the reason and what I need to do now? Anyone with a similar experience, please help !
Click to expand...
Data breach hua hai ICICI me.
 
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RAMESH BABU N said:
Stop being in that hurry n restlessness.

ICICI had blocked 17,000 cards.
They said they are replacing them.
It will take time - may be 2-3 weeks to do so.

Why have tension n unnecessarily get perturbed ?

You already have 2 other ICICI Cards.
Click to expand...
My doubt is, everyone I've interacted with have received a message saying exactly what you've said. That their card is blocked and would receive a new card in 5 days. In my case I received an email saying they're closing the card and the account as per my request within a day after receiving the card (which I didn't raise)
 
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Sha03 said:
yeah, they told to apply again if i want the card and the card would not be reissued. idk why. I called 2 different numbers and got the same response
Click to expand...
An easy way is DM your issue on Twitter and wait for their response which you already done.

Also write email to level 1 to 3 till your issue get resolved.
 
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Sha03 said:
Can I get the mail id please. customer.care@icicibank.com is sending an (useless) automated response
Click to expand...
Yes, that email id is correct. Please wait for their response. After they responded if resolution not in you favour then copy their service request number and fill level 1 grievance from below link.

https://nli.icicibank.com/NewRetail...4.1185520266.1714227906-2089738559.1712139257

You have to wait for customer care response to raise request on level 1.


Then go through level 2,3 if not satisfactory.
 
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