Update post conversation with Customer Service
1) We need to send an email to
crm@bobfinancial.com asking them to refund excess payment amount
2) In the email we need to share our bank account details - A/c no. & IFSC Code
The CS person was not sure but he said that need to send Bank Statement and when I countered that have done payment via Cred etc, he replied send a/c no and code.
My approach will be to send a cancelled cheque copy along with account details. Will avoid any doubt/confusion.
PS: Yet to actually try. Was expecting someone here would have personal experience but seems like none have.