Hello Everybody, I had a zero balance account in AU Bank which stayed inactive from some months. Yesterday one of my friend sent me a sum of 20,000 which got credited to my account. I tried doing upi transactions through it, it got cancelled then tried IMPS and NEFT everything failed. Today through video banking service of au bank (which is also pathetic) got to know that my account has been frozen due to unsatisfactory banking experience. And in order to do rekyc to withdraw my amount from the bank I had to visit bank which would take another 7days to get authenticated following which I can access my account. And other way to access my funds is to close the account. I requested to close the account and gave reason that without prior intimation my account was frozen. I asked them at what date through which mail id did you guys send me any intimation, they were speechless and repeatedly said almost everybody got the intimation. What do you mean almost? Such un responsible behaviour by the bank. What if I would have been on a outstation trip and got my account frozen without any prior intimation. I would have stranded.
What actions can I take against them?
@TechnoFino
Kindly advice.
What actions can I take against them?
@TechnoFino
Kindly advice.