• Hey there! Welcome to TFC! View fewer ads on the website just by signing up on TF Community.

How I got 6m Hotstar with TimesPrime @ Re.1 Visa Signature offer [September 2024]

saurzx

TF Select
VIP Lounge
I have seen in many posts that the Hotstar 6m subscription is not showing with TimesPrime Visa Signature offer. The same happened to me. After redeeming, I found Hotsrtar was not available with my pack, so I simply dropped an email to support @ timesprime . com stating:

"Dear Team,

I got the annual membership of Times Prime, but Disney+Hotstar is not showing up in my account. Therefore I am not able to redeem it.
Kindly, look into it and provide a resolution at the earliest.

Thanks
"

In response, within 4 days, I received two emails from them, mentioning that they were investigating the issue and would provide a resolution within 4-5 days. On the 5th day, I received an email stating:

"Your issue has been resolved. Kindly check and try accessing it again."

I checked the app, and the 6-month 6+6 month Hotstar subscription was showing there.
 

Attachments

  • Screenshot_20240913_141953_Times Prime.webp
    Screenshot_20240913_141953_Times Prime.webp
    109.3 KB · Views: 118
Last edited:
I have seen in many posts that the Hotstar 6m subscription is not showing with TimesPrime Visa Signature offer. The same happened to me. After redeeming, I found Hotsrtar was not available with my pack, so I simply dropped an email to support @ timesprime . com stating:

"Dear Team,

I got the annual membership of Times Prime, but Disney+Hotstar is not showing up in my account. Therefore I am not able to redeem it.
Kindly, look into it and provide a resolution at the earliest.

Thanks
"

In response, within 4 days, I received two emails from them, mentioning that they were investigating the issue and would provide a resolution within 4-5 days. On the 5th day, I received an email stating:

"Your issue has been resolved. Kindly check and try accessing it again."

I checked the app, and the 6-month 6+6 month Hotstar subscription was showing there.
Same thing happen with me when i activated Prime membership it showed but after few minutes when i logged in app Hotstar Subscription is missing so I mailed them regarding issue and received 6+6 Hotstar Subscription in 4-5 days.
 
@saurzx @BiNary Do you guys have existing Hostar Super and above subscription? I have Premium subscription ending in mid of October. Visa Signature offer is not showing Hostar. I will send mail anyway, just checking.
 
@saurzx @BiNary Do you guys have existing Hostar Super and above subscription? I have Premium subscription ending in mid of October. Visa Signature offer is not showing Hostar. I will send mail anyway, just checking.
Yes I already had Hotstar premium subscription and as mentioned in my post, initially, in timesprime Hotstar was not available. But after email to cc, I got 6+6 months Hotstar Super subscription.
 
They've provided hotstar on emailing. Sonyliv still pending
Initially it was showing 6 months Sony Liv in my account, but from last few days or weeks Sony Liv is missing, instead Amazon Prime Rs. 150 discount is showing. Time to email then again.
 
They've provided hotstar on emailing. Sonyliv still pending
Got the following reply

Dear Sir/Ma'am,

At Times Prime, our promise has always been to bring together the best subscriptions across top brands, creating a seamless and rewarding experience for you. Unfortunately, there are times when unforeseen circumstances arise, and it takes a little longer to resolve them than we would like.

We understand how this may have caused inconvenience and frustration, and for that, we sincerely apologize. Please know that the delay in addressing this issue was because we were working hard to find the best possible solution for you, one that upholds the value you expect from Times Prime.

As a token of our appreciation for your patience and understanding, we are offering you three options to choose from
  • An exclusive invite to Times Prime Purple Carpet Movie Premiere (Delhi, Mumbai, Bangalore)
  • An Amazon voucher worth Rs.200
  • An alternate OTT subscription, which will be automatically added to your Times Prime Membership
Please select your preferred option through this link, and we will ensure your choice is mapped to your account promptly. We want to express our heartfelt gratitude for being a valued member of Times Prime. While we regret the delay and inconvenience, please know that we are always working with your needs at the centre of everything we do.

Our goal is to bring you the very best, and we look forward to continuing to serve you with the excellence you deserve.

Warm Regards,

The Times Prime Team
 
Got the following reply

Dear Sir/Ma'am,

At Times Prime, our promise has always been to bring together the best subscriptions across top brands, creating a seamless and rewarding experience for you. Unfortunately, there are times when unforeseen circumstances arise, and it takes a little longer to resolve them than we would like.

We understand how this may have caused inconvenience and frustration, and for that, we sincerely apologize. Please know that the delay in addressing this issue was because we were working hard to find the best possible solution for you, one that upholds the value you expect from Times Prime.

As a token of our appreciation for your patience and understanding, we are offering you three options to choose from
  • An exclusive invite to Times Prime Purple Carpet Movie Premiere (Delhi, Mumbai, Bangalore)
  • An Amazon voucher worth Rs.200
  • An alternate OTT subscription, which will be automatically added to your Times Prime Membership
Please select your preferred option through this link, and we will ensure your choice is mapped to your account promptly. We want to express our heartfelt gratitude for being a valued member of Times Prime. While we regret the delay and inconvenience, please know that we are always working with your needs at the centre of everything we do.

Our goal is to bring you the very best, and we look forward to continuing to serve you with the excellence you deserve.

Warm Regards,

The Times Prime Team
Seems we won't be getting sonyliv anymore
 
Got the following reply

Dear Sir/Ma'am,

At Times Prime, our promise has always been to bring together the best subscriptions across top brands, creating a seamless and rewarding experience for you. Unfortunately, there are times when unforeseen circumstances arise, and it takes a little longer to resolve them than we would like.

We understand how this may have caused inconvenience and frustration, and for that, we sincerely apologize. Please know that the delay in addressing this issue was because we were working hard to find the best possible solution for you, one that upholds the value you expect from Times Prime.

As a token of our appreciation for your patience and understanding, we are offering you three options to choose from
  • An exclusive invite to Times Prime Purple Carpet Movie Premiere (Delhi, Mumbai, Bangalore)
  • An Amazon voucher worth Rs.200
  • An alternate OTT subscription, which will be automatically added to your Times Prime Membership
Please select your preferred option through this link, and we will ensure your choice is mapped to your account promptly. We want to express our heartfelt gratitude for being a valued member of Times Prime. While we regret the delay and inconvenience, please know that we are always working with your needs at the centre of everything we do.

Our goal is to bring you the very best, and we look forward to continuing to serve you with the excellence you deserve.

Warm Regards,

The Times Prime Team
Is this reply for Hotstar mail or Sony Liv mail?
 
Got the following reply

Dear Sir/Ma'am,

At Times Prime, our promise has always been to bring together the best subscriptions across top brands, creating a seamless and rewarding experience for you. Unfortunately, there are times when unforeseen circumstances arise, and it takes a little longer to resolve them than we would like.

We understand how this may have caused inconvenience and frustration, and for that, we sincerely apologize. Please know that the delay in addressing this issue was because we were working hard to find the best possible solution for you, one that upholds the value you expect from Times Prime.

As a token of our appreciation for your patience and understanding, we are offering you three options to choose from
  • An exclusive invite to Times Prime Purple Carpet Movie Premiere (Delhi, Mumbai, Bangalore)
  • An Amazon voucher worth Rs.200
  • An alternate OTT subscription, which will be automatically added to your Times Prime Membership
Please select your preferred option through this link, and we will ensure your choice is mapped to your account promptly. We want to express our heartfelt gratitude for being a valued member of Times Prime. While we regret the delay and inconvenience, please know that we are always working with your needs at the centre of everything we do.

Our goal is to bring you the very best, and we look forward to continuing to serve you with the excellence you deserve.

Warm Regards,

The Times Prime Team

What have you selected? Any detail of alternate OTT subscription? I am on the same page, got the same email.
 
What have you selected? Any detail of alternate OTT subscription? I am on the same page, got the same email.
No response. I told i want sonyliv or zee5, they just replied zee5 is not available

On Twitter, many people are complaining that they've not got Sonyliv despite getting a paid membership. That's got to hurt.
 
Last edited:
Back
Top