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Can someone explain this reason for rejection?

kunal05

TF Buzz
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I fail to understand the reason. I applied for Swiggy card online under LTF offer and also completed the VKYC. Got this email today.
 
My understanding physical verfication failed, if already have HDFC card simply drop a mail for reconsideration. If not, then you must have missed contact/ those verfication people, so drop a mail again for reconsideration and let them know your availability.

If it is their mistake, then also have to drop a mail and let them know the reason.
 
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