Verification code issue for Axis Bank Mastercard cards in case of Samsung wallet and Google Pay

[iM23]

Hello, I have Airtel Axis Mastercard credit card and Axis online rewards debit card in Mastercard variant. Previously the cards were successfully added to Samsung wallet and Google Pay. But after factory resetting my phone when I try to add these two particular cards to those apps, the verification code is not coming. I have been trying for almost last two weeks. But this issue is not occurring for Axis visa cards or other bank cards. I contacted axis cc but they said there's no issue from their end. And they are literally clueless about adding cards to those apps. And yes, transaction OTPs are coming normally for those cards.

What might be the possible solution?

 

[helloworld]

Hello, I have Airtel Axis Mastercard credit card and Axis online rewards debit card in Mastercard variant. Previously the cards were successfully added to Samsung wallet and Google Pay. But after factory resetting my phone when I try to add these two particular cards to those apps, the verification code is not coming. I have been trying for almost last two weeks. But this issue is not occurring for Axis visa cards or other bank cards. I contacted axis cc but they said there's no issue from their end. And they are literally clueless about adding cards to those apps. And yes, transaction OTPs are coming normally for those cards.

What might be the possible solution?

Alternative solution, delete the tokenize for these apps in bank side (somewhere in netbanking will redirect and show places where you tokenzied), also if not already enable tokenzied.

 

[iM23]

Alternative solution, delete the tokenize for these apps in bank side (somewhere in netbanking will redirect and show places where you tokenzied), also if not already enable tokenzied.

Thanks but I couldn't find the option for Axis cards.

 

[helloworld]

Thanks but I couldn't find the option for Axis cards.

@drsel any option to delete saved tokenization websites in axis netbanking or mobile?

like sihub in bob, icici etc.

 

[helloworld]

Thanks but I couldn't find the option for Axis cards.

check with support either chat or call.. once

 

[digibala]

@iM23 were you able to fix this?

 

[iM23]

@iM23 were you able to fix this?

Nope. Messaged Axis multiple times on Twitter but they replied that there's no issue from their end. It seems that they are not interested in resolving this issue.

 

[digibala]

Nope. Messaged Axis multiple times on Twitter but they replied that there's no issue from their end. It seems that they are not interested in resolving this issue.

I was able to configure sbi cashback visa card. I suspect the issue is with MasterCard end. I tried Axis customer care and the person doesn't even know that credit card can be configured in that way. I also tried in CRED app and it was clearly showing only VISA cards in the tap to pay setup screen. Unfortunately I have moto mobile and no way to use samsung pay.

 

[iM23]

I was able to configure sbi cashback visa card. I suspect the issue is with MasterCard end. I tried Axis customer care and the person doesn't even know that credit card can be configured in that way. I also tried in CRED app and it was clearly showing only VISA cards in the tap to pay setup screen. Unfortunately I have moto mobile and no way to use samsung pay.

Yes, the issue is with mastercards. I also have an Axis Mastercard debit card and am facing the same issue with that. But visa cards can be easily added. And yes, most of the customer care agents have no idea about this.

 

[iM23]

Yes, the issue is with mastercards. I also have an Axis Mastercard debit card and am facing the same issue with that. But visa cards can be easily added. And yes, most of the customer care agents have no idea about this.

Today finally the verification code was received and I added the card to Samsung wallet.

 

[Strange]

Today finally the verification code was received and I added the card to Samsung wallet.

Thanks for the update. I just added my Airtel Axis mastercard in the GPay app.

 

[Strange]

Thanks for the update. I just added my Airtel Axis mastercard in the GPay app.

@anonymuos . .

 

[Gau₹av]

Facing same issue with Yes Bank Mastercard credit card which is technically supported in Samsung Wallet/Samsung Pay but the verification code never comes. For other banks, at least they work in GPay so I can forget about Samsung Pay/Wallet for those banks

 

[iM23]

Facing same issue with Yes Bank Mastercard credit card which is technically supported in Samsung Wallet/Samsung Pay but the verification code never comes. For other banks, at least they work in GPay so I can forget about Samsung Pay/Wallet for those banks

For me, the Mastercards couldn't be added even in gpay for the same issue.

 

[Deleted member 43492]

Good news its fixed

 

[Gau₹av]

For me, the Mastercards couldn't be added even in gpay for the same issue.

Please list which banks and which cards to help any troubleshooting

 

[Gau₹av]

Good news its fixed

View attachment 78698

Did they say they fixed it or are they're just saying try again?

 

[Deleted member 43492]

Did they say they fixed it or are they're just saying try again?

I assume they fixed it and that why they are asking to try again and it working fine now. No problem in getting otp

 

[Gau₹av]

I assume they fixed it and that why they are asking to try again and it working fine now. No problem in getting otp

Oh ok. I just wish GPay would have support for more banks like AU and Yes Bank and StanC. It's a miracle they support Federal and HSBC ! Samsung Pay supports StanC and Yes Mastercards but tap only, no BharatQR+tap like GPay

 

[digibala]

Today finally the verification code was received and I added the card to Samsung wallet.

I tried for gpay again. i got the code now and I was able to add airtel Axis MasterCard credit csrd