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SBI Card Bought SWIGGY GV from STAN app on 25th and yet to get it. Need help for chargeback

AlekhyaDas

TF Buzz
Hello,
I've bought gift vouchers from the Stan app from some time and never really faced an issue till 25th September and let me tell you the support is horrendous, I mailed them 2-3 times with no reply, messaged on LinkedIn where they ghosted me after a message, I messaged on Instagram and Twitter with no reply, even messaged their CEO with no help (which is the most shocking part).
The chat support is asking me to screen record to show that I'm unable to see the coupon, instead of just refunding or sending the voucher in mail or somwhere.

So I really need help charging back from SBI card, what's the best way to do so as I've never had to do this before and always got help.

Also avoid this STAN app with horrendous support.
 
Hi @AlekhyaDas . Did you receive the gift voucher? It's been more than 48 hours and my coupon code for amazon pay 4k vouchers is still not generated. They are not even replying back on the support chat. What should I do?
 
Hi @AlekhyaDas . Did you receive the gift voucher? It's been more than 48 hours and my coupon code for amazon pay 4k vouchers is still not generated. They are not even replying back on the support chat. What should I do?

They refunded me back after multiple attempts, I contacted everywhere, the support is the best option and also I contacted their LinkedIn too
 
They are not responding on the support. Not a single text from them to all my questions. They have just left me hanging.
 
Hi @AlekhyaDas @Mustafa47 I'm also in the same boat. Paid 5k on 22nd dec voucher not generated, contacted via email, linkdin, chat, twitter but not even a single response. Pls help me how you got your money back. SBI chargeback is also pathetic.
 
Hi @AlekhyaDas @Mustafa47 I'm also in the same boat. Paid 5k on 22nd dec voucher not generated, contacted via email, linkdin, chat, twitter but not even a single response. Pls help me how you got your money back. SBI chargeback is also pathetic.

Try to message their owner on instagram, honestly I tried every avenue and then their chat refunded me back and I uninstalled their app. My last option was chargeback and consumer forum
 
I am stuck in the same boat now
Its been 7 hours since I bought an fk voucher and the support is unresponsive
They asked me to wait for 5-6 hours citing sunday and that vouchers are oos
Now that im asking the support agent to refund he became unresponsive

How do i get a refund? Amount is 4910
 
They refunded me back after multiple attempts, I contacted everywhere, the support is the best option and also I contacted their LinkedIn too
The in app support is not replying
I reached out on instagram dm and waiting for their response
What worked for you?
 
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