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Two fields in which one must never go by "common sense", Law & Finance. I agree something is better than nothing but in many people's experience, customer care will often say things not really true & for which they can't be held accountable.As for the case here, kotak 811 cb comes after weeks/month so most likely it is done via some sort of automation+manual intervention combo which means they can always manually exclude any txn they think is excluded even if it's mcc is not under the excluded category & most likely this is why they specifically mentioned "utilities payment" & not mcc of utility payments.
So, what exactly are we looking for? Do you want me to ask my friend to send them an email, or what? Forget friend, I can do that too but then they will reply in a week, and it'll be all done and dusted by then 😂😂
 
I already have a Kotak Everyday Savings account, so I'm unable to open a Kotak 811 Super account. Will closing the Everyday Savings account help me get a Kotak 811 Super account?
 
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