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How long does RBI BO take to move the complaint?

Whats the issue than. Call them & get NOC which is supposed to be submitted to IDFC. POTENTIALLY bank might issue you CC.
 
Wow. Didn't know something like CPGRAMS existed. I had complained to insurance ombudsman last year and they gave zero f's to my complaint. Not even an acknowledgement. Now I have the right channel I guess.

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Wow. Didn't know something like CPGRAMS existed. I had complained to insurance ombudsman last year and they gave zero f's to my complaint. Not even an acknowledgement. Now I have the right channel I guess.

View attachment 82490
How did you make the complaint?

Also don't think CPGRAMS works for everything. I complained against EC BLO nothing happened. Worked against SBI twice like wonder. They only dispose off complaints, that's all. It will work against some entities and will not work against some.
 
How did you make the complaint?

Also don't think CPGRAMS works for everything. I complained against EC BLO nothing happened. Worked against SBI twice like wonder. They only dispose off complaints, that's all. It will work against some entities and will not work against some.
Emailed to the email I'd mentioned in the ombudsman site with all attachments.

Then it seems CPGRAMS is just a postman, like INGRAM. It's upto the receiver to give a f or not.
 
Really don't know.
the RBI BO Expert of this forum has been able to get within a few months ( I suppose the RBIO of his region is good )

My case is still pending at 1st stage since 4+ months now...
I have complaint before 8 months but I got compensation but complain status still level 1 still complain not close don’t worry you have to wait maybe solve within a month or take longer
 
Amu
I wasn't talking about complete complaint resolution or closure within a month but rather just an update for the new complaint.
I have seen a lot of cases where people at least received an update regarding their complaint from the bank within a month, but of course, a full-length of complaint timeline till its closure will probably stretch to many months, involving multiple back and forth of communication.
I am not sure how long it takes just to receive the first update itself and I think it varies among people, some might get it in a short time, and for some it may take months.

In 2023, I had an issue with ICICI, and I didn't even wait 30 days and made a complaint through CPGRAMS, it was forwarded to RBI and they forwarded it to ICICI.
Literally in one day, I got a call from their headquarters and by the next day, they resolved it. The whole thing took 2-3 days max.
This is the first time I went to RBI BO directly and It's been a month since hearing even a single word from the bank.
So I guess its quite normal to take such time if directly went to RBI BO.
I will wait for a month and will go through CPGRAMS instead.Y
I wasn't talking about complete complaint resolution or closure within a month but rather just an update for the new complaint.
I have seen a lot of cases where people at least received an update regarding their complaint from the bank within a month, but of course, a full-length of complaint timeline till its closure will probably stretch to many months, involving multiple back and forth of communication.
I am not sure how long it takes just to receive the first update itself and I think it varies among people, some might get it in a short time, and for some it may take months.

In 2023, I had an issue with ICICI, and I didn't even wait 30 days and made a complaint through CPGRAMS, it was forwarded to RBI and they forwarded it to ICICI.
Literally in one day, I got a call from their headquarters and by the next day, they resolved it. The whole thing took 2-3 days max.
This is the first time I went to RBI BO directly and It's been a month since hearing even a single word from the bank.
So I guess its quite normal to take such time if directly went to RBI BO.
I will wait for a month and will go through CPGRAMS instead.
Any update .

I wasn't talking about complete complaint resolution or closure within a month but rather just an update for the new complaint.
I have seen a lot of cases where people at least received an update regarding their complaint from the bank within a month, but of course, a full-length of complaint timeline till its closure will probably stretch to many months, involving multiple back and forth of communication.
I am not sure how long it takes just to receive the first update itself and I think it varies among people, some might get it in a short time, and for some it may take months.

In 2023, I had an issue with ICICI, and I didn't even wait 30 days and made a complaint through CPGRAMS, it was forwarded to RBI and they forwarded it to ICICI.
Literally in one day, I got a call from their headquarters and by the next day, they resolved it. The whole thing took 2-3 days max.
This is the first time I went to RBI BO directly and It's been a month since hearing even a single word from the bank.
So I guess its quite normal to take such time if directly went to RBI BO.
I will wait for a month and will go through CPGRAMS instead.
Any update now
 
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