Infinia HDFC Infinia Priority Pass Charged for Access in Domestic Indian Airports

[pranavcool]

Untill bank sends email for some changes the priority pass rules will be same i guess

 

[kvndsz512]

That was the case, counter added 3 guest visits to the user and they were billed as usual. ( cc confirmed the bill was due to the 3 guest visits. )

CC reverted half the amount and the op has to pay the remaining 50%, and pp are still free in domestic as usual.

People are making caos now without reading the entire thread and coming with new assumptions daily.

as per hdfc bank site is changed now thats why the chaos not bcuz 1 person was charged xD bcuz the wordings have changed around 7th march so no one can say they were charged bcuz of the change it will take 3 months from now to be 101% sure about the change

 

[sunit123]

Priority pass is for outside india...they mention it so many times...It is charged in India...Unfortunately we do not read the imp T&C

 

[Joh]

Priority pass is for outside india...they mention it so many times...It is charged in India...Unfortunately we do not read the imp T&C

Can you link a credible source stating the change that INFINIA priority pass will NOW be charged in India domestic lounges?

 

[Joh]

Untill bank sends email for some changes the priority pass rules will be same i guess

That is the minimum expected of HDFC. Else it will be a PR disaster.

I think some intern watching this thread on the PP getting charged for 3 guests, decided to change wording, only to create even more confusion.

 

[kvndsz512]

Priority pass is for outside india...they mention it so many times...It is charged in India...Unfortunately we do not read the imp T&C

for infinia pp it was free earlier mentioned on their website also.. now the wordings have changed

 

[Joh]

for infinia pp it was free earlier mentioned on their website also.. now the wordings have changed

Yes. But it does NOT mention, PP will be charged for domestic use from now onwards.

 

[ragz]

Yesterday I wanted to access goa Dabolim lounge and read on tf community that they are denying lot of cards including axis magnus, so thought of using pp, but then came across this thread and didn't want to risk so called Infinia customer care to confirm if pp access will be complimentary or not in India.

They clearly said recently they have limited priority pass for international access only and for any lounge access in India we are supposed to use Infinia card (primary and add on, no multiple swipes on Infinia allowed for guests as well). They also confirmed that charges will be applicable for pp of used in India. And they also pointed out that same has been updated on Infinia product page which when I verified I could see that they have removed the word complimentary access for domestic lounge.

So in short don't use pp in India now or else charges will apply.

P.S. I used my Infinia at goa lounge to get access and many cards like idfc, axis etc were not accepted there

Attaching latest screenshot from their website about pp use for lounge access

 

[Joh]

Yesterday I wanted to access goa Dabolim lounge and read on tf community that they are denying lot of cards including axis magnus, so thought of using pp, but then came across this thread and didn't want to risk so called Infinia customer care to confirm if pp access will be complimentary or not in India.

They clearly said recently they have limited priority pass for international access only and for any lounge access in India we are supposed to use Infinia card (primary and add on, no multiple swipes on Infinia allowed for guests as well). They also confirmed that charges will be applicable for pp of used in India. And they also pointed out that same has been updated on Infinia product page which when I verified I could see that they have removed the word complimentary access for domestic lounge.

So in short don't use pp in India now or else charges will apply.

P.S. I used my Infinia at goa lounge to get access and many cards like idfc, axis etc were not accepted there

Attaching latest screenshot from their website about pp use for lounge access

SView attachment 86183

Interesting.

Another poster in this thread was told by customer care that, there is no change in the status, when he enquired about domestic use of Infinia PP. 🙁

And HDFC Smartbuy still says it is free.

https://offers.smartbuy.hdfcbank.com/v1/infinia/infinia-gateway#TravelBenefits

 

[IKFLRT]

Yesterday I wanted to access goa Dabolim lounge and read on tf community that they are denying lot of cards including axis magnus, so thought of using pp, but then came across this thread and didn't want to risk so called Infinia customer care to confirm if pp access will be complimentary or not in India.

They clearly said recently they have limited priority pass for international access only and for any lounge access in India we are supposed to use Infinia card (primary and add on, no multiple swipes on Infinia allowed for guests as well). They also confirmed that charges will be applicable for pp of used in India. And they also pointed out that same has been updated on Infinia product page which when I verified I could see that they have removed the word complimentary access for domestic lounge.

So in short don't use pp in India now or else charges will apply.

P.S. I used my Infinia at goa lounge to get access and many cards like idfc, axis etc were not accepted there

Attaching latest screenshot from their website about pp use for lounge access

View attachment 86183

if you had called them once more, another agent would've said PP is still free across the globe. They wouldn't just remove PP domestic lounge access and not increase lounge coverage on Infinia standalone.

I'm waiting for grievance redressal team to respond on this. Infinia concierge team says whatever neurones in their brain make them say.

 

[kvndsz512]

Yes. But it does NOT mention, PP will be charged for domestic use from now onwards.

it was mentioned earlier pp had complimentary access within and outside india

now only says outside india xD

so what does that mean?

 

[Joh]

it was mentioned earlier pp had complimentary access within and outside india

now only says outside india xD

so what does that mean?

It means, HDFC failed in communicating clearly as to the current status. They could have added domestic lounge use of PP is chargeable. Period.

 

[drsel]

It means, HDFC failed in communicating clearly as to the current status. They could have added domestic lounge use of PP is chargeable. Period.

If I was HDFC I would make it very clear --

Use ONLY Infinia credit card for entry to domestic and international Lounges which are located within India.

Use Priority pass ONLY for foreign country domestic and international lounges.
These must be located outside India

 

[sunit123]

Interesting.

Another poster in this thread was told by customer care that, there is no change in the status, when he enquired about domestic use of Infinia PP. 🙁

And HDFC Smartbuy still says it is free.

https://offers.smartbuy.hdfcbank.com/v1/infinia/infinia-gateway#TravelBenefits

In India, people have opinion on each & every topic....Any info on this forum, just take as a pinch of salt and do your own study.

Priority Pass issued by any bank is chargeable in India....I received PP from HDFC and ICICI banks and on welcome letter, they clearly mention do not use in India

 

[Joh]

In India, people have opinion on each & every topic....Any info on this forum, just take as a pinch of salt and do your own study.

Priority Pass issued by any bank is chargeable in India....I received PP from HDFC and ICICI banks and on welcome letter, they clearly mention do not use in India

Sure. I am not seeing HDFC saying concrete about domestic visits being chargeable. Till now. That is my contention. And any good bank worth its salt, will communicate beforehand.

So, you received Infinia with welcome letter stating Infinia PP is to be used only overseas? When did you receive your Infinia, if you wish to share? That could settle this, since it is given in writing to you by HDFC.

 

[Joh]

If I was HDFC I would make it very clear --

Use ONLY Infinia credit card for entry to domestic and international Lounges which are located within India.

Use Priority pass ONLY for foreign country domestic and international lounges.
These must be located outside India

Agree.

An additional sentence could have clarified this.

 

[anujdit]

Unless it is stated clearly that PP will be chargeable in domestic lounges, how can we believe it?

It is not mentioned that PP to be used for India. So it will be a risky affair to use it (i understand that charges are not mentioned).

 

[Joh]

It is not mentioned that PP to be used for India. So it will be a risky affair to use it (i understand that charges are not mentioned).

Earlier it WAS mentioned . Now it is NOT mentioned. So it leads to confusion. HDFC can add one line and confirm.

It is risky for us, but HDFC will get lot of bad PR it it were true.

 

[sidpsidp is verified member.]

In India, people have opinion on each & every topic....Any info on this forum, just take as a pinch of salt and do your own study.

Priority Pass issued by any bank is chargeable in India....I received PP from HDFC and ICICI banks and on welcome letter, they clearly mention do not use in India

That is for rg. Earlier infinia pp was free of charge for domestic & international use.

Due to better coverage, many preffered to use pp over the cc.

 

[kvndsz512]

It means, HDFC failed in communicating clearly as to the current status. They could have added domestic lounge use of PP is chargeable. Period.

if it has changed from complimentary access within and outside india

to only outside india means same thing 😂