tuhin
TF Premier
Hi all, @TechnoFino
I am facing one difficulty with my credit card with HDFC Bank. Few days back I received mail like this:
Even I received call from HDFC Bank branch regarding LifeTimeFree CC offer. Now, I had applied that card after that. I didn't see any terms during application process for this card. Now after getting my card, I was in doubt, hence asked Cust Care team for charge confirmation. They were telling me that I had to spend atleast Rs 20000 within 90days or make a active SmartPay option to make it LifeTimeFree. It means, my card is not fully LifeTimeFree. It's attached with clause. Even, I escalated this matter too. They are also replying me the same.
In this context, I am asking your help. What should I do? Do I need to escalate this issue to Principal Nodal or RBI ? Have you ever faced similar situation ?
Seriously, I always blame Axis Bank for their harsh customer service. Now, I am experiencing HDFC Bank. Can't expect!!!
I am facing one difficulty with my credit card with HDFC Bank. Few days back I received mail like this:

Even I received call from HDFC Bank branch regarding LifeTimeFree CC offer. Now, I had applied that card after that. I didn't see any terms during application process for this card. Now after getting my card, I was in doubt, hence asked Cust Care team for charge confirmation. They were telling me that I had to spend atleast Rs 20000 within 90days or make a active SmartPay option to make it LifeTimeFree. It means, my card is not fully LifeTimeFree. It's attached with clause. Even, I escalated this matter too. They are also replying me the same.
In this context, I am asking your help. What should I do? Do I need to escalate this issue to Principal Nodal or RBI ? Have you ever faced similar situation ?
Seriously, I always blame Axis Bank for their harsh customer service. Now, I am experiencing HDFC Bank. Can't expect!!!