Got a call today from BoB Relationship Management Team (They called themselves, Team Amit or Team Amey) trying to tell me the benefits of my BoB Shine account and told me that it comes with Free Rupay Select Debit card.
I told them the branch has repeatedly refused to entertain the request and instead transfers the request to BoB Cards for reasons best known to them.
Was transferred to their Debit Card team that tried to guide me on how to apply for a Rupay Debit Card online only to finally agree with me that their portal is showing VISA, MC and Rupay Platinum Debit Cards and not the Rupay Select one despite me being a Shine Customer. They asked me to visit branch after wasting 20 mins of my time.
Reading up the account classifications online also tells me that a Shine customer is eligible for a Select Debit Card.
But I gave up trying to make them understand the difference between Select and Platinum and why I want the Select one only.
Anyone has any idea of dealing with this that doesn't involve visiting branches multiple times?
I told them the branch has repeatedly refused to entertain the request and instead transfers the request to BoB Cards for reasons best known to them.
Was transferred to their Debit Card team that tried to guide me on how to apply for a Rupay Debit Card online only to finally agree with me that their portal is showing VISA, MC and Rupay Platinum Debit Cards and not the Rupay Select one despite me being a Shine Customer. They asked me to visit branch after wasting 20 mins of my time.
Reading up the account classifications online also tells me that a Shine customer is eligible for a Select Debit Card.
But I gave up trying to make them understand the difference between Select and Platinum and why I want the Select one only.
Anyone has any idea of dealing with this that doesn't involve visiting branches multiple times?