next steps to follow:
1) raise complaint to pno of stanchart.
2) let them reply. most probably they will deny ltf or reverse the fee as a ONE TIME measure. but this is not acceptable, as we were promised ltf.
3) after their reply comes, escalate to rbi via ombudsman portal.
4) if they don't...
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1) raise complaint to pno of stanchart.
2) let them reply. most probably they will deny ltf or reverse the fee as a ONE TIME measure. but this is not acceptable, as we were promised ltf.
3) after their reply comes, escalate to rbi via ombudsman portal.
4) if they don't...