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Anon1
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  • I have tried via cc to upgrade from axis iocl to neo rupay, which was denied with reason of downgrade.

    So we can't downgrade in axis credit cards?
    Anon1
    Anon1
    @SSV @shivamk

    I have an update, tried with other customer executive, he have taken Service request for upgrade the iocl to neo and it was successful without closing the existing cards.
    • Like
    Reactions: SSV
    S
    shivamk
    @Anon1 awesome, so it was just that agent didn't know how to or didn't want to convert the card
    Anon1
    Anon1
    @shivamk Yes, Might be first executive don't know the process.

    Second executive additionally created a service request which was took 1 day to be completed, after completion I was able to see the neo card in cards section.
    Got call from Axis, he said pre-approved cards are available for me. I told him that I already have 4 cards so axis won't allow 5th card Hence I am not interested. still He saying that axis will approve and when I requested LTF cards he offered axis vistara LTF.

    Seems like fake call to me, what about your thoughts?
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