Compensation as per RBI

[Manishg]

I have paid credit card bill of Rs100 on mobikwik through my Sbi debit card on 3 Sept to sbi credit card but the payment failed at mobikwik end. So mobikwik initiated refund of that transaction and on 9 Sept I received 100 rs refund. But as per RBI guidelines banks have to pay rs 100 compensation per day for the delay in refunding the transaction made using debit card if not refunded within T +5 days and my transaction got refunded on 6th day. So my question is will sbi give 100 rs compensation? And to whom I mail for that rs 100?

 

[akshayhs]

During t+5 period how many of it were non working days?

 

[Manishg]

It does not depend on working days in RBI circular no word that is working day

 

[#aniket]

I have paid credit card bill of Rs100 on mobikwik through my Sbi debit card on 3 Sept to sbi credit card but the payment failed at mobikwik end. So mobikwik initiated refund of that transaction and on 9 Sept I received 100 rs refund. But as per RBI guidelines banks have to pay rs 100 compensation per day for the delay in refunding the transaction made using debit card if not refunded within T +5 days and my transaction got refunded on 6th day. So my question is will sbi give 100 rs compensation? And to whom I mail for that rs 100?

Do you think, SBI will honour this easily?

Though, try using its escalation matrix and see what happens.

If you won't get compensated through escalation matrix and
want to proceed further,
document all proofs and then raise complaint to RBI BO.

 

[#aniket]

I have paid credit card bill of Rs100 on mobikwik through my Sbi debit card on 3 Sept to sbi credit card but the payment failed at mobikwik end. So mobikwik initiated refund of that transaction and on 9 Sept I received 100 rs refund. But as per RBI guidelines banks have to pay rs 100 compensation per day for the delay in refunding the transaction made using debit card if not refunded within T +5 days and my transaction got refunded on 6th day. So my question is will sbi give 100 rs compensation? And to whom I mail for that rs 100?

Shit, ye toh aap hai, MCC puchne wale bhaiya... especially Mobikwik ka
abhi dekha mein username, acha sila diya Mobikwik ne aapka pyaar ka

Issi liye sochu reacts toh bhaut logo ne kiya hai, comment koi kyu nahi kiya 1 ko chhodh ke...

Post in thread 'Compensation as per RBI'

Sep 19, 2024

I have paid credit card bill of Rs100 on mobikwik through my Sbi debit card on 3 Sept to sbi credit card but the payment failed at mobikwik end. So mobikwik initiated refund of that transaction and on 9 Sept I received 100 rs refund. But as per RBI guidelines banks have to pay rs 100 compensation per day for the delay in refunding the transaction made using debit card if not refunded within T +5 days and my transaction got refunded on 6th day. So my question is will sbi give 100 rs compensation? And to whom I mail for that rs 100?

Do you think, SBI will honour this easily?...

• #aniket

• 

 

[#aniket]

I have paid credit card bill of Rs100 on mobikwik through my Sbi debit card on 3 Sept to sbi credit card but the payment failed at mobikwik end. So mobikwik initiated refund of that transaction and on 9 Sept I received 100 rs refund. But as per RBI guidelines banks have to pay rs 100 compensation per day for the delay in refunding the transaction made using debit card if not refunded within T +5 days and my transaction got refunded on 6th day. So my question is will sbi give 100 rs compensation? And to whom I mail for that rs 100?

SBI be like: Bhaiya jee thoda galti se mistake ho gaya, 8th Sep tak thoda kadak launch chal raha tha naa hamare yaha toh 9 Sep ko refund gaya, ab compensation leke launch kiye huwe bhi ulti karwaoge kya, 1 din ka itna bada saja ?

 

[CardCraftsman.]

I have paid credit card bill of Rs100 on mobikwik through my Sbi debit card on 3 Sept to sbi credit card but the payment failed at mobikwik end. So mobikwik initiated refund of that transaction and on 9 Sept I received 100 rs refund. But as per RBI guidelines banks have to pay rs 100 compensation per day for the delay in refunding the transaction made using debit card if not refunded within T +5 days and my transaction got refunded on 6th day. So my question is will sbi give 100 rs compensation? And to whom I mail for that rs 100?

This happens when you trust NBFC or third party app more than a PSU Bank. Canara BBPS is working smoothly on the other hand.

btw, are you really going to escalate the issue for ₹100?

 

[vine]

So my question is will sbi give 100 rs compensation? And to whom I mail for that rs 100?

1) I think you should ask for compensation, it doesn't matter if it's ₹100 or ₹10000000. If you pay your credit card bill ₹.0001 less, do you think the bank will leave you without recovering late fees+interest+gst+x fees+y fees+z fees.

2) I don't know the process, there are knowledgeable people in this forum who can help you.
@sjmajumder

 

[sjmajumder]

1) I think you should ask for compensation, it doesn't matter if it's ₹100 or ₹10000000. If you pay your credit card bill ₹.0001 less, do you think the bank will leave you without recovering late fees+interest+gst+x fees+y fees+z fees.

If you have a good payment history bank will always consider and reverse charges. ICICI once reversed 10K+ charges when I made payment to the wrong card by mistake. HSBC, Citi, Kotak everyone reversed charges when I made an occasional payment 2 days late (before the RBI guideline for 3 days grace came in)

2) I don't know the process, there are knowledgeable people in this forum who can help you.
@sjmajumder

As a first step you need to write to SBI CC for the compensation. If they do not provide the same within 30 days you can complaint to RBI ombudsman and also ask for a compensation for not following RBI guidelines.

 

[sjmajumder]

SBI be like: Bhaiya jee thoda galti se mistake ho gaya, 8th Sep tak thoda kadak launch chal raha tha naa hamare yaha toh 9 Sep ko refund gaya, ab compensation leke launch kiye huwe bhi ulti karwaoge kya, 1 din ka itna bada saja ?

View attachment 69312

@HumorSimpson missing you

 

[HumorSimpson]

SBI be like: Bhaiya jee thoda galti se mistake ho gaya, 8th Sep tak thoda kadak launch chal raha tha naa hamare yaha toh 9 Sep ko refund gaya, ab compensation leke launch kiye huwe bhi ulti karwaoge kya, 1 din ka itna bada saja ?

View attachment 69312

SBI be like launch ho ya French, we don't compromise on lunch break

 

[HumorSimpson]

@HumorSimpson missing you

Are you first time replying to OP's threads ?

 

[#aniket]

Are you first time replying to OP's threads ?

He is the same guy, where u had mentioned me earlier on hi MCC's post, may be Monday or Tuesday. Go through his comments u will get to know more about him.

 

[HumorSimpson]

He is the same guy, where u had mentioned earlier on hi MCC's post, may be Monday or Tuesday. Go through his comments u will get to know more about him.

That is exactly what I am implying to @sjmajumder.

 

[#aniket]

HSBC, Citi, Kotak everyone reversed charges when I made an occasional payment 2 days late (before the RBI guideline for 3 days grace came in)

U had mentioned this previously as well with year (I don't remember), again I say, at that time also, there was the existence of RBI's guidelines.

 

[HumorSimpson]

Ps: he gave multiple current chocks for insane-iyat

 

[sjmajumder]

Are you first time replying to OP's threads ?

Yes

Anything I should know apart from what @#aniket mentioned above?

 

[#aniket]

As a first step you need to write to SBI CC for the compensation. If they do not provide the same within 30 days you can complaint to RBI ombudsman and also ask for a compensation for not following RBI guidelines.

I think he needs to contact DC/banking department instead of CC, because he had mentioned

but the payment failed at mobikwik end. So mobikwik initiated refund of that transaction and on 9 Sept I received 100 rs refund.

 

[#aniket]

Yes

Anything I should know apart from what @#aniket mentioned above?

Visit this thread, either you will laugh or get angry or irritation :

Thread 'Mobikwik mcc for credit card bill payment'

Sep 16, 2024

Please tell me MCC of credit card bill payment on mobikwik and paytm.

• Manishg
• bill bill payment credit card credit card bill credit card bill payment mcc mobikwik payment
• Replies: 50
• Forum: Credit Card Bill Payment

 

[#aniket]

Ps: he gave multiple current chocks for insane-iyat

To @D₹V