Canara Bank BBPS payment failed but money was deducted but no refund

[Venky61]

Hi,
I tried making a Credit card bill payment via Canara Bank BBPS portal and the money was debited from the HDFC account but got a message from Canara Bank that the payment failed. I assumed that the money will be auto refunded. As it was not refunded even after 3-4 days, checked the portal and to my surprise it shows Payment Successful but the Credit card never received the amount. I raised a complaint with Canara Bank portal and waiting for resolution. Anyone has prior experience with such issue on Canara BBPS portal? If so please share your experience.

Thanks in Advance.

 

[akshayhs]

It usually takes 7-10 days for a failed bbps transaction. Speaking only from personal experience.

 

[TechnoFi]

Hi,
I tried making a Credit card bill payment via Canara Bank BBPS portal and the money was debited from the HDFC account but got a message from Canara Bank that the payment failed. I assumed that the money will be auto refunded. As it was not refunded even after 3-4 days, checked the portal and to my surprise it shows Payment Successful but the Credit card never received the amount. I raised a complaint with Canara Bank portal and waiting for resolution. Anyone has prior experience with such issue on Canara BBPS portal? If so please share your experience.

Thanks in Advance.

You may also have the option to raise your grievance to BBPS support.

 

[Venky61]

It usually takes 7-10 days for a failed bbps transaction. Speaking only from personal experience.

Oh ok.. thanks for sharing... I thought it would be back by 3-4 days, hence was worried.. will wait

You may also have the option to raise your grievance to BBPS support.

I did raise complaint on Canara BBPS page, are you talking about any other platform?

 

[sidpsidp is verified member.]

. Anyone has prior experience with such issue on Canara BBPS portal? If so please share your experience.

Same happened to me around that time. I used hdfc esp. The amount was credited back in 3-4 days. Some transactions might take 4-6 days to settle. When it doesn't reflect in receiver account, system should automatically flag it and refund.
But 9 days is more than enough time, If it doesn't get credited by tonight, you should escalate the matter to Nodal officer

 

[Venky61]

Same happened to me around that time. I used hdfc esp. The amount was credited back in 3-4 days. Some transactions might take 4-6 days to settle. When it doesn't reflect in receiver account, system should automatically flag it and refund.
But 9 days is more than enough time, If it doesn't get credited by tonight, you should escalate the matter to Nodal officer

Nodal officer of Canara Bank pay or my Savings bank account?

 

[sidpsidp is verified member.]

Nodal officer of Canara Bank pay or my Savings bank account?

Ca na ra

 

[Venky61]

Ca na ra

Ok thank you... It showed 3-5 working days after the complaint was raised for resolution.. It's been 3 days, so wanted to wait a couple more working days and will reach out the nodal officer... Thank you.

 

[imsotired]

Same thing happened with me on 3rd oct, resolution still pending

 

[Venky61]

Same thing happened with me on 3rd oct, resolution still pending

Any update on your complaint? Mine's still pending even though its more than 3-5 working days.

 

[arunkd386]

Same thing happened with me on 3rd oct, resolution still pending

You will receive refund within a week.

 

[arunkd386]

Any update on your complaint? Mine's still pending even though its more than 3-5 working days.

May be because of holidays you have to wait for some more days. Max 10

 

[imsotired]

Any update on your complaint? Mine's still pending even though its more than 3-5 working days.

Got refund the next day after sending email

 

[Venky61]

Got refund the next day after sending email

Where did you mail it? I've not yet received it.

 

[arunkd386]

Complain on setu website and on bbps support

 

[Venky61]

Complain on setu website and on bbps support

Complained on Setu website on 2nd oct but no progress till now. Mailed BBPS support and they said are looking into it 2 days back, again no progress

 

[arunkd386]

Complained on Setu website on 2nd oct but no progress till now. Mailed BBPS support and they said are looking into it 2 days back, again no progress

Then raise refund request to your bank for failed transaction.

 

[Venky61]

Update: received the money back in the account yesterday... Almost 25 days later... Raising complaint on Setu portal definitely didn't help.
I mailed bbps support, possibly that's the reason for refund. Gonna stay away from Canara Setu portal for lifetime.

 

[vine]

Update: received the money back in the account yesterday... Almost 25 days later... Raising complaint on Setu portal definitely didn't help.
I mailed bbps support, possibly that's the reason for refund. Gonna stay away from Canara Setu portal for lifetime.

Can you share email for BBPS complaint and escalation email.
My 30k is stuck since 8 working days.

 

[Venky61]

Can you share email for BBPS complaint and escalation email.
My 30k is stuck since 8 working days.

I mailed here
bbps.ops@npci.org.in, bbps@npci.org.in