Canara Bank BBPS payment failed but money was deducted but no refund

[vine]

I mailed here
bbps.ops@npci.org.in, bbps@npci.org.in

I just raised a complaint on the site. Is this good enough?

Raise a complaint | Bharat Connect | Bharat BillPay

Raise Your Complaint Online at Bharat BillPay: Use our convenient form on this page to raise your concern. Quick and hassle-free process for resolving issues with our services.

www.bharat-connect.com

 

[Venky61]

I just raised a complaint on the site. Is this good enough?

Raise a complaint | Bharat Connect | Bharat BillPay

Raise Your Complaint Online at Bharat BillPay: Use our convenient form on this page to raise your concern. Quick and hassle-free process for resolving issues with our services.

www.bharat-connect.com

Better to mail ... As easier to followup. They do reply too.

 

[vine]

Better to mail ... As easier to followup. They do reply too.

Sent email too.

 

[vine]

Update: received the money back in the account yesterday... Almost 25 days later... Raising complaint on Setu portal definitely didn't help.
I mailed bbps support, possibly that's the reason for refund. Gonna stay away from Canara Setu portal for lifetime.

I had mailed BBPS emails and also raised a complaint.
So far, not even an acknowledgement from BBPS/ Bharat Connect

 

[ARCHISMAN_DAS]

I had mailed BBPS emails and also raised a complaint.
So far, not even an acknowledgement from BBPS/ Bharat Connect

Any update on this?

 

[vine]

Any update on this?

got money yesterday.
After I sent email and submitted complaint, I got acknowledgement to my email after 3-4 calendar days that they are looking into it, and then got money after another 3-4 calendar days. In total they took exactly a week.
It looks like only Email to BBPS works!

 

[Ravana_88]

payment on canara setu via indusind exclusive has been failing since yesterday night ? Anyone facing similar issues ?

 

[Bhaskar]

Tried paying SBI card payment of 15k via HDFC debit card and it showed failed payment. But amount deducted and now it shows status as payment success but not credited to SBI. I have raised a complaint on the setu portal. When can I expect to get the money back?

 

[vine]

Tried paying SBI card payment of 15k via HDFC debit card and it showed failed payment. But amount deducted and now it shows status as payment success but not credited to SBI. I have raised a complaint on the setu portal. When can I expect to get the money back?

Unlikely that there is even a support team for Canara/Setu.
Please send email to BBPS support with txn number and ask them to send back your money.

 

[Bhaskar]

Unlikely that there is even a support team for Canara/Setu.
Please send email to BBPS support with txn number and ask them to send back your money.

Okay mail sent just hope I get it back.

 

[Bhaskar]

Finally got refund within 3 working days. Don't know which complaint worked. Complained on setu portal, npci mail as well as Bharat billpay twitter.

 

[6ix9ine]

Finally got refund within 3 working days. Don't know which complaint worked. Complained on setu portal, npci mail as well as Bharat billpay twitter.

Want to know a bitter truth? None.

It's all automated.

 

[vine]

Want to know a bitter truth? None.

It's all automated.

May be it is. But it doesn't work a lot of the time.
I waited for 10+ days , nothing happened, then sending email to BBPS support email addresses worked.

 

[Bhaskar]

Want to know a bitter truth? None.

It's all automated.

Actually setu portal complaint status showing resolved and refunded that's why I thought the complaint worked 😕